One of your employees at Bob Smith Toyota mocked me by saying something that sounded like "ching chang..." followed by what appeared to be fake Chinese words while laughing. I don't know exactly what he said, and I do not want to falsely accuse anyone of using a specific racial slur. However, it was clearly intended to mock an Asian customer. Fortunately, this incident was captured on video. At this time, I do not wish to pursue legal action, but I strongly urge you to make it clear to your employees that racial remarks or mockery toward customers are unacceptable. This is the second time I have experienced this. Several years ago, I let a similar incident go because I had no evidence. This time, however, I was fortunate enough to have video footage. It is disappointing to experience this while visiting a dealership that sells Japanese vehicles. Whether your employees personally dislike Asians is something I cannot know, but no customer should be subjected to this kind of treatment. I expect Bob Smith Toyota to investigate this matter and ensure that it does not happen again.

Hello I will not bring my Toyota Camry 2020 .first they repping off customers .second service advisors they don't know nothing . I ask one of service advisor to change transmission fluid he said its life time no need to change . I go to Hamer Toyota I talk to service advisor he said that service advisor he stupid .transmation fluid need to change depending how you driven 60.000 or 100.000 miles . And my advice go to after good service. and once I go to BOB smith Toyota for oil change you beleave I wait 3 hours and I ask service adviser my car its not ready ? he left to check came bake .he said they didn't service my car I wait another one hour. they forgot about my car .I rate Bob Smithe Toyota service 00000 but car sale its very good . I decided not to go there. Hamer Toyota has good service and 3time oil change and tire rotation and all fluid check Is 179.99 . Bob Smith Toyota they charge more than 250. dollar . they have one Service adviser his very rude . I complaine but service manager he didn't punish him. Hi last name is Fairchild his very rude. I don't know why they keep him with that attitude.

I recently purchased a new vehicle from Bob Smith Toyota and had a genuinely great experience. Everyone was friendly and helpful, especially my salesperson, Mark Young, his manager, John from Internet Sales, and the finance manager, Todd. They worked with me to get a great deal, clearly explained each step, and were very transparent throughout the entire process. Overall, it was a positive experience and a pleasure doing business with this dealership.

The Service Manager at Bob Smith Toyota Erich Fertschneider is a terrible person and incredibly rude to both his customers and employees. He acts like its his way or the highway and is completely unprofessional. STAY AWAY FROM BOB SMITH TOYOTA UNTIL HE IS NO LONGER THE SERVICE MANAGER.

Bob Smith Toyota has been our Go to Dealership to buy a new car for over 15 years. The incredible service and help starting with Sako, our super sales associate, Jesse his partner and Todd in Financing make getting into new wheels a dream. It all starts at the top with Mike Smith the owner delivering time after time the best guidance and help. After at least 10 car purchases and leases we would never go elsewhere. Lisa Hunter & Harold Bezazian

The service rep. Took care of my wife’s 2015 Avalon for 8 years. Which helped me immensely with the decision to buy another Toyota. Jaime Guzman is responsible for the repeat sale.