Very poor customer service at Valley Hi Toyota in Victorville. On March 20, 2026 (around 5:40 PM–8:00 PM), I sat at their charging station for nearly 2 hours and only got about 15% charge. There were multiple salespeople standing nearby the entire time, and not one of them greeted us or offered help. They even admitted they saw us leave and come back, so they were fully aware of us and still chose to ignore us. Only after I asked did they tell me this is one of their slowest chargers and that a faster one is nearby—information that could have saved us hours. As a first-time EV driver, this lack of basic courtesy and awareness was extremely frustrating. Definitely not a welcoming or helpful environment.

Went in about a month ago to look at the 4Runners. Found what we were looking for so my boyfriend worked with the team to trade in our old car and get the 4Runner. Process was pretty normal for buying a car. My suggestion is to get preapproved with your preferred bank and get the rate and payment you want. They will try to give you a crazy high rate right out the gate. You will have to work with them to get someone even remotely resonable and even then it not great. They promised 90 days no payment, but we received a bill from the credit union a month later. We called and was given the run around and no one could answer us. My boyfriend Went into the dealer and the same sales rep who was so "helpful" to get him to sign said there was nothing they could do. The credit union said the dealer chooses the deal or to extend the 90 days with no payment. But apparently Valley-Hi Toyota couldnt do anything. Sneaky Tatics. Our experience and lesson but we hope to warn others. Be careful what is promised. Added a photo so you know my review is a true review and we did purchase a car.

Beware! Beware! Apparently Jose (they’ve got 3 so can’t tell you which one) is giving astronomical sight on scene service estimates without hooking up cars up to any sort of device. There’s no cost breakdown. Talk about taking advantage of customers. Let’s see if the manager calls back. This type of behavior is unacceptable.

It was a pretty fast deal,they were very friendly and the best part I really liked this vehicle.

Clean dealership. Friendly staff. Ask a lot of questions so you are clear on the details of your purchase

Cristian,Jose,Bobby all very informative had great experience we’ll definitely come back when i need a new car purchase