Rich Ryan at Bob Smith Motors is a diamond in the rough for car salesmen. I have been to almost every dealership in town and talked to countless salesmen over the years and Richard was top notch. I hate dealerships and often felt exhausted after visiting one. This visit was different. He was sincere and beyond helpful. Not pushy or judgemental on what I wanted, he was kind and considerate welcomed every question I had with patience and honesty. He stayed late to wait for me to get off work and still there was no pressure as I looked over every part and tried out every feature of the car. He was GREAT I will recommend him to anyone and everyone. There are not enough guys like Rich. He raised my expectations for every other dealership, left a lasting impression on me. Guess they arnt all bad guys after all. Go see Richard and buy a car you won't regret it.

I would never recommend them after the experience I have had. My wife andI would not recommend Bob Smith Motors under any circumstances at this point. My wife and I purchased a brand-new 2023 Mazda CX-5, and initially we were very happy with the vehicle and the buying experience. However, our experience after the sale has been extremely disappointing. In early November, we contacted the dealership to cancel our extended warranty. We were told the refund would be processed and sent by the end of November, which we felt was reasonable. November came and went, and no refund was received. I left a message with Mike and never received a return call. My wife also called multiple times, leaving messages that went unanswered. Eventually, we were put in contact with Kevin, who initially addressed my wife’s questions and assured us the issue was resolved. Again, we waited—but still no refund. Now, at the end of December, we have yet to receive the refund. My wife has continued calling with no resolution. When I finally spoke with Kevin directly, he stated he was not aware that my wife had canceled the warranty. After our conversation, he told me he would overnight the check. He said he would send me with a tracking code, and I still have not received this. The check has still not arrived. At this point, the lack of communication, follow-through, and accountability is unacceptable. I would never recommend any Bob Smith dealership after this experience. I will be sharing this experience on every review platform available and will continue contacting the dealership until this matter is resolved.

I made an out of state purchase from Bob Smith Motors this month. I specifically worked with Joel. Joel was amazing to work with, he was able to work with me on pricing to make the purchase work for me. He also was a great communicator which I feel is very important in out of state purchases. Joel made sure to provide me with all details I asked for. I am extremely satisfied with my purchase from them. Although any other interaction from other employees was short, they were all professional, courteous, and knowledgeable. If I was in the market for another vehicle and they had what I was looking for, I would not hesitate to purchase from them again!

HUGE Thank you to Mark Brockway and the Tech Wes for helping meet my needs with my car. I live in Miles City and Bob Smith was able to help with my car in a timely manner and couldn't beat the price! The Service was Excellent and people are very friendly. If you need anything serviced on your car these are the guys to go see!!!

well first of all they sold a lincoln wher the engine blew at 4,000 the engine was only a quart low. the company thay sold me to was MAstertech there service manager said that i could go anywhere wronga ford dealership here i jackson charged me 1223..0 in july they never fixed it. phone mastertech never sent out a certified mechanic You can not be payed Unless they send 1 of there mechanic outs the mastertech people are rude beyond beleive my mechanic who has never had one problem ever getting payed in 50 years of being in business hates these people, These people could have sold me a ford motor extnded warrenty and had this covered 2nd point Mastertech on there websight says that all levels of there coverage cover the engine but my attorney says that my warrenty is not covered. 3rd Mastertech by there own admition is not licensed in Montana where this was bought and payed for the Montana Attorney General will not procescute either of these crooks because I only spent 2600. By the way this company has not returned 1 phone call this process started July27th 2019. Further more

These guys have the best techs. When it comes to the ones nobody can figure out. They do. One of the last family owned dealers in Montana.