I had an incredible experience purchasing my BMW X3 from BMW of Reading. Rob Koch was fantastic—he did everything he promised and more. I ordered the vehicle on May 30th, and Rob told me it would be part of build week 24 (second week of June). Sure enough, the car was delivered to me on June 20th—right on schedule. Rob is also incredibly responsive—quick to answer emails and phone calls, which made the process feel smooth and stress-free. It was such a different (and better!) car buying experience than what I’ve had in the past. I also want to thank Eric Salem, the Sales Manager, and Sean Doyle, the Finance Manager, for their professionalism and support throughout the sale. The entire team at BMW of Reading was outstanding from start to finish. If you're looking for a truly seamless, honest, and enjoyable car buying experience, I highly recommend Rob and the team at BMW of Reading.

This is for the SERVICE DEPARTMENT. My 2018 BMW 750Ix (43k miles) was on limp-home mode, I took to the service department without digging into the codes myself. They diagnosed the following needed replacement: injectors #1 and #5 (quoted $3402), wastegate actuator #2 ($2055) and all spark plugs ($707). They bid all three jobs separately (which includes removing all covers, gaining access) when all three jobs were in the same region, for a cumulative MINIMUM price of $6164 plus taxes. Injector #5 was fine, didn't need replacement, only #1 did (obvious, as only plug #1 was fouled, all others were fine). Tech misdiagnosed #5 due to misfires, that were caused by the original coil packs needing replacement. I bought $1200 worth of parts, worked on car 12 hours, and it's now PERFECT. One of their techs could have done the job done in <8 hours, even taking their time and a long lunch break ($1200 labor). If they charged DOUBLE the price on parts from what I got, $2400, you'd STILL get a total bill of LESS than $4k. I can't address their sales team, but I can say with absolute certainty that their service department will happily rip your face off, without compunction. Better to use Dubbles or somebody else. These guys are disgusting.

I’ve had 15 years dealing with this BMW Dealership, Kerri in the service department is a superstar! Always pleasant and helpful, never had any problem they couldn’t fix!

BUYER BEWARE/GO ELSEWHERE FOR SERVICE. I have owned multiple BMWs and the service department at Reading is the absolute worst. Took my 535D in for recall work (EGR Cooler) which they said was fine and the reason for a code my car was throwing was due to a bad sensor. They replace the sensor…doesn’t fix the issue. They decide to do the recall work…doesn’t fix the issue. I tell them I guarantee its the EGR valve which is under warranty and they wont replace it. They want to do a smoke test and replace a back pressure tube first….cause steps in a process. I explain that the EGR valve is under warranty and is most likely the issue. They wont repair so i tell them to give me my car back and i will take it to an Indy shop. Indy shop says…yup its the EGR valve. I paid 1K for work at BMW of Reading that didn’t need to be done and they refuse to reimburse the EGR valve repair costs or diagnostic fee. They reply…you should have let us replace all the parts in the steps until we got to the EGR valve. I will continue to purchase my cars and services from anywhere but this trash dealership. STAY AWAY

DO NOT WASTE YOUR TIME OR MONEY AT THIS DEALERSHIP! This dealership caused nothing but stress, frustration, and disappointment. My daughter and I were looking to purchase the 2015 Mercedes Benz C-class 300 they have listed on their website. We drove an hour and a half to look at the car, the salesman said if we liked it we could take it back home with us for a couple of days to see how it drove, be able to get our mechanic to look at it, and to get a better feel of the vehicle. After driving the Mercedes for a few days and paying our mechanic to take a look at it, we fell in love with the vehicle but there were some things that needed to be fixed. We then returned the vehicle to the dealership and told the salesman our concerns to see what can be done since we were very interested in purchasing the car. He then told us he would speak to his General Manager and get back to us that night. After not hearing back for a day I texted the salesman and he then informed us that they had sold the vehicle. We were in shock and frustrated on how poorly they handled their communication. After being let down we continued our search for a car. A week later the salesman Korbin texts us back to inform us that the person who was going to buy the C-300 backed out of the deal and asked us if we were still interested in purchasing the C-300. We said yes that we would be interested and were ready to buy as long as they fix the issues with the car. The main issue followed by a couple of minor ones was the interior headlining of the sunroof was falling apart ( looks as if caused by water damage ) and a clamp was broke leaving a rattling noise when driving the vehicle. I asked the sales rep numerous times to have the General Manager call me, instead the sales rep would text us the response he was getting from his General Manager. This was very frustrating, finally, they agreed to sell us the car even though I was financing the Benz through my Credit Union, which they were not happy with. After waiting and discussing back and forth they told us that they agreed to fix the car since we agreed to purchase the vehicle. They said they would call us on Monday and let us know that the car was fixed and we can pick it up. Then I received a text from the sales rep Korbin with two pictures of the headliner repair and text that read" (The headliner repair tech was able to fix this the best they could. They say the only way to permanently fix this is to replace the entire headline unit which is several thousand and we just cannot do the service for that on this vehicle. Also, the clips you talked about are part of the unit and cannot be replaced. Let me know if this is acceptable and you want me to move forward with servicing the Aserice and door light bulb.) Looking at the image we were hit again with devastating news. We could not believe our eyes, their idea of fixing it was putting two buttons on the top corners of the vehicle. It looked terrible and was not fixed at all! He had told us this is the best they can do since it would cost them thousands of dollars to fix and they cannot afford to do that.

I've had so many great experiences with Kerrie and the BMW of Reading team over the years. I'm finally taking time to put it in writing. She's so friendly and honest always going out of her way to make the experience painless. You always feel welcome and appreciated. Customer service is not dead at BMW of Reading!!