WARNING: Avoid the Service Department at BMW of York – Repeated Lies, Incomplete Repairs, and Overcharging I brought my son’s 2010 BMW 328i here twice in December 2025 for what should have been straightforward repairs: high beams, taillight, and a non-functional key fob. First visit: Paid over $1,100. Picked up the car and discovered the high beams STILL didn’t work and the key fob was STILL broken despite being charged for the repair. Had to buy a new key fob myself for another $285 + tax. Returned the car on December 21 after assurances the issues would finally be fixed. On December 26, they presented me with an additional bill for over $980. When I asked about credits for the prior incomplete work, I was told only the diagnostic fee was waived—even though the invoice clearly showed $600+ in labor and I had already paid diagnostics the first time. Service advisors Scott and Kelly gave repeated conflicting and inaccurate information (claiming labor wasn’t charged when it clearly was, assuring me parts would be verified when they weren’t, promising a courtesy wash that never happened). Even basic assurances were not honored. When I pointed out inconsistencies, the information changed on the spot. After multiple outright misrepresentations, I lost all confidence in the repairs and the staff’s honesty, so I declined the new charges. I have since escalated to BMW corporate, the PA Attorney General, and the BBB due to what feels like deceptive practices and an attempt to charge twice for the same unfixed problems. This dealership’s service team damaged my trust in the BMW brand. Do yourself a favor—take your BMW anywhere else for service. There are too many horror stories like mine for this to be an isolated incident. Save your money and your sanity.

Without a doubt the worst car buying experience I’ve ever had. They sold me a car that shouldn’t have passed state inspection with a hole in the muffler and a frozen brake caliper. The GM refused to take my calls. Several voicemails went unanswered. Stay far away from this dealership! They rip hard working people off and basically laugh in your face. I have bought many, many cars, and this was the worst, and it’s not even close. There are tons of good dealerships out there that will do the right thing, this isn’t one of them.

Loyal BMW owner and went to look at a used vehicle- offered me less than other dealers for my bmw car on a trade. Not willing to work through a deal at all- first experience with Apple and definitely the last.

I walked into the dealership at 10:00am with an idea and walked out at 2:00pm with a new car. It doesn't get any easier than that. Thanks Evan!

Went for Transmission fluid change and brought my own oil pan and fluids but they put the old pan back on and left the new one in the car so i had to wait again so i had to tell them and the wait to be replaced. All day in the and nothing to eat, a cup of coffee that can't even get it myself plus they try to charged me $1000 for a transfer case fluid change cause "supposedly" take the 7 hours to do and that's ridiculos. $180 for a cabin filter change?? Are you serious? $450 to replace spark plugs and $150 for an oil change. Well let me tell you I got them done myself on jacks and didn't toke me 7 hours. To me just beacuse is a BMW the service department wants to robb you and if you don't know they will take advantage of you.

I have been looking for a M car for a life time. But in recent months things have fallen into place and financially I have found a way to afford one. So then came the searching. I have experienced some number of dealerships. 2 very well known national dealerships selling accident damaged cars as clean undamaged cars. Even after I point out the clear damage they tell me I am wrong. I saw another car I liked in reno Nevada and this other national dealer wanted me to fork out $999 to ship it to local dealer. The hood had been repainted also clean car. I was ready to bite on it and fly to reno when I saw this one at Apple BMW. The high res pics showed none of the issues spotted at the other dealers and I was ok buying this one they worked out an extended warranty over emails and price was agreed. When I reviewed the pics I found a flaw on a arm rest and they promised me it would be fixed when I arrived 6 days later. I told them I was flying in to Dulles and needed to get a uber and I would be around 2:30. The day before they called they would send me a driver and pick me up and drive me to the dealership. Just jaw dropping. I got to the dealership expected to have to be ran stuck for hours. I arrived they gave me the keys and the person who picked me up took me for a drive. First heart warming thing was the bolster was replaced as promised. Car was super clean. New tires not some cheapo H rated continental tires but Michelin sport plus tires and fresh oil change. Simply stunning not a thing to complain about. :) The document signing took 10 mins + 20 mins talking to progressive trying to tell them what coverage I wanted and I was out in my ready to drive home. Just simply amazing and professional. I went through this buying process with my friend at another BMW dealership and it took my entire day. From 11am - 6pm Just simply amazing. Amazing staff and amazing experience. Thank you all for great buying experience and for the happy memory of the day I bought my M4 :) Special thanks to Jamie Kohler for drive J'la Kent for the extra detail and providing the higher detail pictures and for getting InTouch with me out of hours. Michael Cadden for all the work put in to the details later in the deal. Hope you sell more and more BMW's