On June 24,2025 I was contacted by a salesman from their sister dealership about a vehicle I was interested in. He told me the vehicle is not at their dealership but had someone reach out to me from Mitsubishi freehold. Later that day I received a call from minus youseff about this vehicle and said I was very interested but wanted to know if he could get my payment where I needed it to be. He requested my paystub and credit info and said he could get me a good deal. Multiple times I asked could he run numbers prior to me arriving due to the dealership was not that local to me and I wanted to save time. He kept insisting he could get me where I needed to be and that i would need to leave a deposit on the vehicle for them to hold it due to me not being able to come look at the vehicle til Friday evening and we were speaking on Tuesday evening. I told him I didnt want to have to leave a deposit and was hesitant but he insisted it is to hold the car so it doesnt sell before then and that its refundable. So he took a $500 deposit over the phone. That Thursday I reached back put to him requesting a refund of my deposit due to having time to think it over and felt it was best for me to hold off. He insisted he could get me a really good deal but said sure no problem he will issue the refund. The next day I still did not see it showing back in my bank account so I reached back out and asked again for my refund to be issued. He responded with no problem sir. The next day on Saturday it was still not showing so I called the dealership and was told accounting is in on Monday..So I called back on Monday and then was told refunds could take up to 10days. After several days almost 30days later and multiple calls to the dealership and being told they will find out what's going on and get back to me I still have not been issued my refund. In my car buying experiences in the past I have always been issued any type of refund and it showing pending and back in my account the next business day. The fact that my refund has not been issued and Noone is making this a priority to make sure it gets refunded after 30days is down right criminal and unethical. Buyers beware dealing with this dealership because if they can do this to me they will do this to anyone.

Don't do business with this dealership, they have my worst nightmare with them. This is my story: I went to the dealership for a 2023 Toyota Camry, we had the contract and I put in a $1000 deposit and they told me I can pick up the car next day. I called before go they told me the car was not ready and it would be ready Wednesday, on Wednesday, they told me Friday. After Friday, I called many times each day they don't even pick up the call. Then I checked with my back, they took the deposit and still don't take my calls. So I went to wrote a review on them. I got a call this morning they ask me to remove the review and they will return the deposit. I told them, I have the contract with me and you broke the law, I will take them to the court.

The best of the best , excellent experience . From start to finish they took care of me

If I could give zero stars, I would. My experience with Freehold Mitsubishi has been nothing short of a nightmare. This dealership is the textbook definition of dishonest, unethical, and predatory. In Feb 1, 2025 , I purchased a used Mercedes-Benz from this location. Isiah, the sales rep, assured me the car was in excellent condition, passed all inspections, and had no major issues. George, the manager, backed up these claims and promised the car came with a 30-day limited warranty for peace of mind. That was all a lie. Within hours of driving off the lot, the vehicle displayed multiple critical issues: Check engine light Cylinder misfire Traction control failure Blind spot assist malfunction EVAP leak Oil leaks A shorted ECM We returned the car multiple times for repairs, and each time the dealership either downplayed the problems or failed to fix them properly. The car was ultimately returned to us in worse shape than when we bought it. And when my attorney sent a formal demand letter, the dealership ignored it completely—further proving they have no interest in resolving issues or taking accountability. To add insult to injury, Freehold Mitsubishi appears to be deleting or burying negative reviews, silencing customers who speak the truth. That’s not just unethical—it's dangerous to future buyers. Isiah and George misrepresented the vehicle, misled us throughout the process, and left us with over $10,000 in repair costs on top of the $10,000 we paid for the vehicle. We were sold a defective car under false pretenses, and now they refuse to respond, refund, or take any responsibility. Do not believe anything this dealership tells you. Get everything in writing. Have the car independently inspected. And then walk away. There are plenty of honest dealerships out there—this is not one of them. We’ve reported Freehold Mitsubishi to the BBB, FTC, NJ Consumer Affairs, NJ MVC, and multiple media outlets. We won’t stop until they’re held accountable for what they’re doing to customers.

Had the pleasure of dealing with Jennifer Moran and have to say she made the experience worth it. From start to finish she was very helpful and and made the experience stress free.

Entire sales process was easy and fast. I will definitely return for my future purchases.