Let me start by saying the dealership I called after this dealership told me "Yes, absolutely no issue. If your vehicle has that message we will not charge you to look at it" Vehicle has warning message "Service High Voltage Charging System" - The 8yr/100k limited warranty covers the charging system and hybrid batteries. This dealership will not look at my vehicle without charging me a diagnosis fee. Literally my warranty covers this situation. I thought maybe the advisor was ill informed but the service manager doubled down and said the same thing.

I’ve had some really bad experiences when buying a car and Becky at Quirk Chevrolet changed my mind about the car buying experience. She and her team provided all the information and allowed me to process and come to a decision on a vehicle that I wanted. Ask for Becky if you’re interested in a Chevy at Quirk!

Tried to purchase a 2022 Silverado and was told by a salesperson they had no inventory! As I was looking at least 40 trucks!! EXTREMELY POOR SERVICE WHAT HAS HAPPENED TO PEOPLE.. DON'T WASTE YOUR TIME!!

Sales manger is no good I have bad rims that leak ask them to take pictures they never too piysnd gave me GM to call the Salem manger needs a slap

Final edit: 2 tries, 2 bad experiences. I should have known better after the first car I bought took 4+ hours, but the second experience really drives home how little they care about you. Edit: Read the 5 star reviews. The amount of astroturfing they're doing to hide the legitimate bad reviews is staggering. Started with a pricing mistake and got worse. Drove down with an "appointment" to find myself waiting. After 30 minutes with repeated assurances that someone would be right with me, I went to the front desk to ask if, in the meantime, I could go see the car I was attempting to buy that day. Instead of simply saying of course, we'll get someone to bring it around, the front desk got defensive, telling me he was hard at work on my paperwork even as I stood there. Fine. In the meantime, can I go look at the car I'm buying...Nope. Quote: "Are you not happy buying a car from us? If you're not happy we don't want to sell a car to you." Fair enough, in the future, I won't be buying cars from Quirk, as I am not happy with the experience. That was just the first hour. Quirk didn't know how to get the money from my lender, and when I provided the instructions my lender had given me to provide, I was asked to call the lender instead and have them wire the money. When I told the front desk they were welcome to do exactly that, instead I was told again that I should call them and work it out. I don't work for a credit union, bank, or car dealership, of course I don't know how to make this work. I would expect those parties to do so. Several rounds later, and more than 20 minutes on hold with the lender, after insisting I had to get a wire transfer the lender insisted they don't do that, they mail a check the next day. Suddenly the front desk is completely obliging--oh yes, of course, anything is fine, of course that will work. I find myself wondering why I'm involved in this conversation if Quirk doesn't want to tell me all the information up front, or really at all since it's literally someone else's job to make this work, I'm here to buy a car. But wait, there's more. Quirk apparently DOESN'T accept checks mailed next day air, because when it gets there, you email me and tell me you can't accept it, can I please have the lender reissue it in this other way? Why can't QUIRK talk to the lender and ask them that, isn't that their job? No, I call the lender, only to find out no, they can't, and finally get someone who understands that I'M BUYING A CAR, EVERYONE ELSE is involved in getting the paperwork done. She calls Quirk directly, and after Quirk hangs up on HER several times, she finally gets all the way to, she claims, General Manager (though the front desk person's card also said General Manager, so I find myself dubious). The "General Manager" says no we don't take those. Great, so Quirk doesn't take the lender's money and now I have to scramble to figure out how to pay for the rest of the car if I want to drive. But wait, there's more. THEN Quirk misplaces the lender's check. It hasn't arrived back at the lender, though they claim to have mailed it. So now I paid them $10k more, AND I'm on the hook for a $10k loan that I don't have the the check for, Quirk "put in the mail" and the lender doesn't have. No I will not be returning to Quirk. I don't care how much cheaper their cars are than the competition at this point, it is NOT worth how much time and effort I have to spend doing their job for them, and actually getting the price they're advertising.

I purchased a vehicle two weeks ago from Quirk. At first the car was fine, there was a few scratches that were noticeable and I pointed them out before purchasing but was told those were the only ones and the vehicle was in perfect shape otherwise. After taking it through a touch less car wash, the dealerships wax job washed off showing the car is COVERED in scratches. I had it brought to a profession detail shop for a quote for a paint correction where I was informed the scratches are too deep to be corrected and the vehicle will need to be put into a body shop, I was quoted around $2000 to fix the paint. I reached out to Quirks general manager, because why would I pay $45,000 for a vehicle in this condition? I was informed they will NOT help me and I will be forced to pay out of pocket to fix the problems. So Quirk KNEW the condition of the car, buffed it to make it shiny and hide it, then sold it to me telling me it was in perfect beautiful condition. This dealership should be ashamed of themselves. If you’re looking for a place with good customer service DO NOT go to them. Go elsewhere for sure. I would have never purchased the vehicle if I had known what it truly looked like.