I was initially told that the diagnostic cost would be $50 with my warranty deductible. Then I was informed that the parts wouldn’t be covered under warranty and the total would be $130. However, when I arrived, the final price had jumped to $230. What’s especially frustrating is that I had already explained the issue in detail beforehand, yet no one took the time to properly check warranty coverage in advance. Instead, it was implied that my extended warranty would likely cover the repair. To make matters worse, the report they wrote up didn’t even accurately reflect the issue I described—despite them ultimately confirming that my original diagnosis was correct. This experience felt disorganized and misleading from start to finish. Pricing was inconsistent, communication was poor, and there was no effort to work with me as a customer. When I spoke with the service manager, his response was essentially “it is what it is.” When I told him I would not return, he simply replied, “Well, that’s too bad.” Based on this experience, I will not be returning and would not recommend this dealership. Transparency and customer care were clearly not a priority here. I will never step foot into another Todd Wenzel Dealership.

Sold me a used vehicle immediately had serious issues upon purchase. Mechanic quoted vehicle needs a new engine. The manager Jean Sebastian "JS" Bleau and the Vice President Phillip Meyer stated there was nothing they could do for me. I have to pay monthly payments for a vehicle I cannot drive. Please be aware of the extremely deceptive tactics this dealership uses, they know they are selling bad vehicles and do not care. I have all of my documentation and can prove what I am saying.

I was not at all satisfied with my last oil change visit at Wenzel! When I told them I was going to give them a bad review I was told by the service manager that me writing a bad review would dictate how I will be treated there in the future! I asked him to repeat that and he said it again! I have purchased several vehicles from Wenzel but I will never go back there for anything! I called my salesman and he told me that I should not have mentioned the bad review. Threatening a customer is as low as you can go!

I called about a car on their website. The woman confirmed with the used car manager the car was there and available. I drove from Muskegon to get there to be told after 20 minutes of bull crap they sent the car to the auction. I wasted 3 hours of my time and gas money there and back!

Sold me a car with patched up tires with a 30 day warranty the day after I got home with they went flat when called about it they wanted to put another pacht on it I recommend that nobody ever buys anything from Todd wenzel

First off, we will start with Jeff Filkins in sales. I bought a used truck (2022 gmc Duramax Denali) that had a huge scratch in it, (couldnt see it because they refused to rewash it for me) he said he would take care of it. They did no such thing, told me to reach out to the body shop which said they had no record they were supposed to fix it. When i called back to jeff, he said he would reach out to his sales manager and let me know. Which he never did. Now $1,000 later out of my own pocket, another body shop will do the right thing. Fast forward 2 months. I bring it in for one of the first free oil changes. The service shop dents the xxxx out of my roof and scratches the side all up while taking it through a car wash that i said do not take it through. Alje Buiter in the service center then proceeds to act like this is not a big deal. He assures me they will fix it along with many other issues the truck had while i had it under certified warranty. With that said, they said they “did me a favor” when replacing the tailgate speakers that were broke and service “ate the cost”. Last time i checked, “bumper to bumper certified” covers just that for the 12 months/ 12k miles. I paid nearly $3,000 for this protection for a reason. This whole process took about two months to complete. During which i had to follow up with the body shop due to no updates from Alje. Long story short if you dont care to read this, ive bought 3 very expensive trucks from this dealership in the past. I will never come to them again. Horrible service, horrible communication. If i could give it zero starts i would.