They don’t keep their word. 2 mo waiting on a car. Let loan expire. Was told to come pick up the car and test driving before leaving the dealership on to be told they let my loan expire and being left with no car. I don’t mind being turned down but don’t have waiting on a car for 2 months they said I was approved for and then dropped the ball. I have no car and have to build my credit up from all the hard credit pulls after they let first loan expire. The one star is for the sales person Mr. Kramer. He is a honest salesman that had no idea what finance department was doing. He was just as shocked as we were. But for this dealership Is not for the middle or lower class. Just for upper class people that can put 50% down or pay for car in cash. Me personally I will never give my money to anything with the Criswell name on it.

This dealership does not care about people. It only cares about its bottom line. If you are new to buying cars stay away from this dealership. You want to find some place who will put you into a car that you can afford. Additionally, when something is wrong with your brand new vehicle you want it fixed immediately and not months later. I do not recommend this dealership.

Where's my Acura 2023 Ebony MDX with less than 7 lot miles on the engine, still sitting idle as I am

Michael was awesome! He paid attention to what we needed and worked with us to get us into exactly what we wanted. Alan was great as well. The finance guy was quick and got us a great rate (Ed, I think. Like I said, he was quick). We are thrilled with our purchase and look forward to shopping with them next time the need arises.

Michael was knowledgeable and responsive to all of our communications leading up to our appointment. We purchased a pre-owned car and the process was quick, smooth and pleasant. We enjoyed working with Michael Benso.

We had a wonderful experience at Criswell. Michael was very knowledgeable, professional, and helpful. Michael contacted us daily! We are so pleased with our New Car!