Tell us about your experience with Mercedes-Benz of Silver Spring.
Reason For Visit
Did you purchase or lease a vehicle from this dealership?
service Dept.
sales Dept.
finance Dept.
management Dept.
other Dept.
How was your experience with the vehicle financing process? (Optional)
How would you rate the speed of your transaction? (Optional)
How would you rate the dealership's explanation of final vehicle pricing? (Optional)
If you traded in or sold a vehicle, how was that experience? (Optional)
How was the communication from the service department? (Optional)
How would you rate the service center's explanation of cost of service? (Optional)
How was the speed of service for your vehicle? (Optional)
How would you rate the quality of work performed? (Optional)
How was your vehicle home delivery from this dealership? (Optional)
Did you wait at the dealership during your service visit? (Optional)
How was your service pickup and delivery with this dealership? (Optional)
How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)
By clicking "Submit Your Review" you expressly agree to DealerRater's Terms of Use and Community Guidelines and certify that you are not associated with a dealership.
Julian Chin was one xxxx of a salesman! His indifference was out the line and well informed! His urgency and understanding my situation got me make the same day decisions just like that. Took us about 4 hrs from the time i called him to get to the dealership, pick up the car and on my way home! He would definitely be my forever Benz guy!
Mr.Chin was so patient with me! He helped me buy my first vehicle and was soo kind and helpful! For two weeks i had beeen running into some issues with getting things ready but he stood by and helped me throughout the way! Amazing guy!
Mr. Edward Moore, Sales & Leasing Consultant, provided excellent sales assistance, answered our questions, and was very helpful, including the test drive of the Mercedes-Benz GLC 300. Mr. Moore did an outstanding job representing Mercedes-Benz of Silver Spring.
I am very impressed with the sales person Mr. Chevist Mitchell. When we went for a test drive, he gladly agreed to let us drive a Mercedes EQE, EQS and also a Plugin Hybrite version without even knowing if we would make a decision to buy a car from him on that day. He also took time and patiently went over all the setups and features of the first car we drove. The other members of the Silver Spring dealership group were also very friendly and helpful. Especially, the lady named Renee Malcolm who is a SME of EV charging related matters. She has been answering my questions related to EV charging, even after my wife and I purchased their EQE model car. When you decide to buy a Mercedes, you should first go to this dealership, in Maryland, and check with them to see if the model that you are looking to buy are in their stocks.
Mr Edward Moore is very professional and knowledgeable . He’s is very helpful, patient and kind . I had a pleasure working with him & I will continue to work with him everytime when come and get a new car ..
If you are looking for an AMAZING CAR BUYING EXPERIENCE, from start to finish, you must rush over to Mercedes Benz, Silver Spring and ask for Celestine Lovence. Celestine’s patience, professionalism, hospitality and showmanship is UNMATCHED! I was in and out well under 2hrs. The paperwork process was seamlessly. I’m elated and this by far has been the EASIEST and ABSOLUTE BEST interaction I’ve experienced when making a large purchase. Thank you Celestine!!
Log in with the credentials you used last time you wrote a review.
We'll send you an email to verify your review.
Don't worry, we won't share this with anyone.
Please be sure that both your review and the title of your review reflect this new recommendation.
Would you like to update your review title?
You can choose up to 10 employees. Please deselect an employee in order to choose someone else.