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Everyone is super nice! Patient! Doug was full of great information! Very clean and very welcoming atmosphere!!
Incredible service, communication and attention to detail. We are Lexus for life!! The Northside Lexus team is amazing!
Needham approach was solid. Answered all our questions with no hesitation. Great to do business with him. I found that the financial person should have offered more information. When presenting service programs and extended warranties. Examples: Never mentioned the $100 deductabke option on the platinum program Never mentioned the golf program option. I learned of those options today on the internet. The program covering tires , glass breakage and key bobs isn’t the one we wanted. Our stupidity! We told the person we had glass coverage and didn’t need that coverage. Today in reviewing the program documents we saw that glass coverage had been marked and we failed to notice it. Openness was definitely lacking. One positive was his assistance in enrolling in the ID me program
I had an outstanding experience working with Jared States. From the very beginning, he was professional, knowledgeable, and genuinely focused on helping me get the car I was looking at for my son. He took the time to answer all of my questions, explain every detail clearly, and never once made me feel pressured. What stood out the most was his honesty and dedication; he went above and beyond to make the buying process smooth and stress-free. He made sure I was comfortable with every step and followed up afterward to ensure I was satisfied. If you’re looking for someone who truly cares about their customers and delivers exceptional service, I highly recommend Jared. I couldn’t be happier with my purchase!
This dealership has some the best people to work with. They go above and beyond to make sure you are completely satisfied with you experience while you are here. No matter if you're just looking for a new vehicle or waiting on your vehicle for service, everyone is pleasent.
Mark was very helpful and understanding. He was knowledgeable about Lexus products. The facility is very nice.
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