Mario LaLane at Simi Valley Toyota truly makes this dealership. I had the pleasure of meeting him years back, and he made an instant impression by providing true customer service with honesty and integrity. Years later, I went back to Simi Valley Toyota for another purchase. Although the specific used vehicle I was looking for wasn't available at the time, I opted to still give my business to Mario L. by purchasing an extended warranty through him. Ask for Mario L. He definitely stands out in an industry that unfortunately doesn't always have the best reputation. I cannot give a higher recommendation; I am convinced this dealership wouldn’t be nearly as successful without his dedication!

My first experience with them was ordering a rear cargo cover. I found it online for $190, but another local Toyota dealer quoted me over $300 by phone. I found it through Simi Valley Toyota for about $170 after discounts and called to confirm stock. They were kind and upfront that they'd need to order it, and told me ordering online is the better deal because of the discounts. Nobody tried to upsell me. More recently a fault light came up on the car. The other dealer told me to go back to my selling dealer because they'd charge a diagnostic fee, even though the car is new and under warranty. I called Simi Valley and spoke with Robert Hudson, who could not have been kinder. He had me bring the car in and asked shop foreman Danny to look at it right away. They diagnosed it, handled the issue, and cleared the code without any runaround. That's exemplary customer service. To Simi Valley management: please recognize your Parts and Service teams, especially Robert and Danny, for treating customers with kindness and respect. I'll be bringing my car here for years to come.

I recently purchased a new truck from Simi Valley Toyota, and I had a great experience from start to finish. Rodrigo was extremely helpful, professional, and easy to work with. He made the whole buying process straightforward and stress-free, answered all my questions, and made sure I was comfortable with my purchase. I really appreciate the excellent customer service and would definitely recommend Ricardo and Simi Valley Toyota to anyone looking for a new vehicle.

I am so thankful to Shant and Felix for taking the time to get me into my new 2026 RAV4 PHEV. Shant was able to buy my old RAV4 and Felix got me into my dream car! They were communicative and exceptional to work with. I had a few requests that were met diligently and with care. Service and attention to detail like this is why I will only ever give my business to Simi Valley Toyota. They treat you like family & provide service that is unmatched. If you’re looking for a dealership that actually cares about your needs and long term car goals, this is the place. *One week later* with my car and this is officially a dream of a car that I get to drive every day. Thank you again!!

I was in the process of buying a 2025 Toyota Camry from this Simi Valley Toyota dealership and they knew I was willing to drive from Seattle to a location in California to buy their car. This is how much I wanted their car. We were in conversation about my trade in and they asked for photos which I sent them and then I don't hear back for 2 days until they just told me that the car was sold. Their response was that their used cars are on a first come, first serve basis and I can understand that for local buyers but when someone from a 1,000 miles away is showing interest and you are in the middle of discussing a trade and purchase, you have to use a little managerial customer service to think about what would be the right thing to do. And yes, most dealerships might do the same thing but if you want to be considered as exceptional in customer service, then you have to represent exceptional values and that means looking at every single customer as a unique customer. As a former global international customer service manager, that's what I taught and what I made every attempt to do in representing the company that I worked for. Customer service does not just happen and it means going beyond a set of values posted on a wall in your office. Cheryl was great to work with but she cannot make these types of decisions.

They are awesome! They are friendly! I recommend this dealership and personal are great! Thanks