After considerable research on PHEV's, and on the value of my trade-in, I purchased a Prius Plugin from Toyota Cleveland Heights. In the sales process I worked with two very helpful, experienced, and authentic salespeople who worked to make sure that I was pleased with the outcome of our work together: Pat Marcin and Avaughn Wells. Both of them were "people focused" and asked what would make me happy, and represented my interests to their buyer, financial advisor, and management. I received very good value on my trade, and on the lease arrangement we negotiated. I will be pleased to recommend them and the dealership to friends who are considering a new or used car purchase.

Had a great experience in service, Dave and Adrian are first class all the way.

The staff at this location are always welcoming, and professional. They never aggressive, and ask how can they be if assistance.

Professional, welcoming, without being invasive. I was given time to review their inventory, without being rushed, to make a decision

Best dealership! Excellent staff. No pressure and no sales pitch. This is my 4th car from this dealership. People should come and know what a no nonsense, pleasant, and good car dealership experience should be.

The sales personnel at this location, are quite knowledgeable on the merchandise, whenever asked a question.