After a meeting with Director of Fixed Operations Skip McCracken, and the Service department employee, we discussed the extremely high service repair amount, I was quoted the day. Resulting in having to take my vehicle to another Auto Shop and feeling I will never come back here again! . Mr. McCracken acknowledged that his service department employee had made a mistake and the repair amount quoted was too high. Both Mr. McCraken and the service department employee were very apologetic and concerned that Ford would loose my business. I have been having my Ford vehicles serviced at various Ford service centers for 25 years. Not only was this a learning experience for the service department employee but I believe that sometimes a negative review can be a leaning tool to success. Because of the way Mr. McCracken handled this situation, I have high admiration and respect for him. I will return to Boulevard Ford Lincoln in Georgetown for future service .

I can't say one good thing about the experiece we had when buying 2 cars from these men! We were told one lie after another. I trade in a leased car and was told that my over milage and last car payment would be rolled into my new loan. NOT TRUE! However, I didn't discover this until my original loan company contacted my that I owed them 3400.00! It took months to resolve this with the dealership. Not good, please don't use them.