Bowditch Ford

11291 Jefferson Ave

Newport News, VA 23601

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What Others Say

Quick and professional, always work with the customer to make sure that they understand what if going on with their vehicle. Al understands customer satisfaction and’s their time.

Called and made appointment for 2 Safety Recalls on my 2015 Ford F-150 PU. I was scheduled next day and both recalls were completed in 1 hour while a knowledgeable salesman provided options to upgrade to a similar 2026 Ford PU. We priced and test drove 2 F-150s and one F'350 Platinum. Al C. and Casey were my points of contact. Very professional beginning to end

Fast and prompt. Dropped my vehicle off on my way on a weekend trip and it was ready when I returned.

Timely and efficient Staff is friendly, work is excellent and done in record time. Easy to make an appointment

Corey Spruill is the best! I had an exceptional customer service experience with this location, and I want to take a moment to recognize someone who truly went above and beyond. I received a call from Corey Spruill letting me know they were short-staffed for my car service appointment scheduled for Saturday. While that could easily have been frustrating news, he handled the conversation with professionalism, kindness, and patience. He listened to my concerns, reassured me that my vehicle would still be ready when I needed it, and made me feel confident that everything would be taken care of. What impressed me even more was that he had worked late Friday night and was back early Saturday morning—and greeted me by name when I arrived. Despite being short-staffed and dealing with a knee injury, he remained positive, personable, and genuinely committed to providing excellent service. He never complained or made me feel like an inconvenience. It’s rare to encounter someone who can make you feel genuinely valued, especially when circumstances are challenging. He went above and beyond to make sure I felt taken care of, and I truly appreciate his kindness and professionalism. Thank you Corey for making what could have been a frustrating situation into such a positive experience. Customer service like this deserves to be recognized!

Corey Spruill is the best! I had an exceptional customer service experience with this location, and I want to take a moment to recognize someone who truly went above and beyond. I received a call from Corey Spruill letting me know they were short-staffed for my car service appointment scheduled for Saturday. While that could easily have been frustrating news, he handled the conversation with professionalism, kindness, and patience. He listened to my concerns, reassured me that my vehicle would still be ready when I needed it, and made me feel confident that everything would be taken care of. What impressed me even more was that he had worked late Friday night and was back early Saturday morning—and greeted me by name when I arrived. Despite being short-staffed and dealing with a knee injury, he remained positive, personable, and genuinely committed to providing excellent service. He never complained or made me feel like an inconvenience. It’s rare to encounter someone who can make you feel genuinely valued, especially when circumstances are challenging. He went above and beyond to make sure I felt taken care of, and I truly appreciate his kindness and professionalism. Thank you Corey for making what could have been a frustrating situation into such a positive experience. Customer service like this deserves to be recognized!