2200 Walthall Center Dr
Chester, VA 23836
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Hyundai and Honda very dishonest with sales. Sold vehicle out from under son after running his credit while waiting for him to bring documents for proof of income. Shop around, don't get played by these clowns, save yourself time and money!!!!
Colonial Hyundai and Hyundai in general is one of the worst car companies I’ve ever dealt with. My Hyundai Tucson has been in the service department since March of 2021 to get the engine replaced on it and it STILL hasn’t been fixed! They gave me a downgrade of a rental car to drive and I was made to believe by the service worker (Kimberly) who is over my car that I would have my Tucson fixed in a couple weeks. Since then all I have gotten is nothing but LIES from her and the service department! They recently told me that it could take between the middle of July towards the beginning of August until my car is completed, which is utterly ridiculous! I’ve had 3 case mangers since then trying to work on my behalf and they’ve checked for updates and some how can’t really do anything to get my Tucson fixed any sooner. What’s even more disappointing is that Hyundai will not take full responsibility for their wrong doing! I called to speak to the General Manager (Talal) of sales to discuss other options. I was suppose to meet with him last Saturday but had another obligation to come up and could not make it. I called to let him know and did not receive a call back. So I called again today so I could see when I could meet with him next but he wasn’t there. I left my contact information for him to call me back but I’ve noticed over time they will not call you back so you have to keep calling. As a customer, I’ve been treated like crap and as if my concerns don’t matter! They really could care less! Hyundai is an absolutely awful company!!!
Very friendly and polite and nice to deal with Will recommend them highly. I will be back for oil change service state inspection etc.And just for state inspection oil change and got a 2015 Hyundai Senada very impressed
Cheyenne provides excellent customer service. She is prompt in responding to voicemail messages and I feel goes the extra mile for customers. Have always been pleased with the service and parts dept. for many, many years.
I’ve been with Colonial Hyundai for over 8 years. The people are always welcoming, kind, professional, and efficient Talal el Oukaili Is always helpful and always a sweetheart!
Great customer service wonderful personality and always haves a smile always explains everything. Just love to she her when I walk in makes my day
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