Kimberly gave me the best experience ever. She kept in contact with me after the purchase and I want everyone to know to go and see her. I was down on my luck, her and her manager got me approved and I got a brand new car. Also gave my kids snacks. I love Five Star Nissan. I live an hour away and it’s worth the drive.

Terrible service experience. They kept my van for over a month, charged me $1800, and 3 days later, I am having the same problem. I will not be back.

Service depart didn’t do what I paid for & lousy service for an hour drive

Service department has the worst customer service I’ve ever experienced. The service manager was rude, unprofessional, and down right disrespectful. She was confrontational by pointing in my face, as I walked away to de-escalate the situation she followed me and would not get out of my personal space after I repeatedly asked her to. I have been a faithful customer for over 10 years. I am currently awaiting a phone call from the general manager….. I will update the review upon speaking with him.

The service department reps are less than hospitable to those who do not resemble them. They are not truthful nor trustworthy. The service department prefers to not assist a problem unless they fix it their way creating an avenue for a bigger issue and service bill. I was totally offended by my first and second interaction with the reps. And turned off from using this business for my Nissan vehicle. I’d trust the shade tree mechanic before I trust Five star and their customer service department and reps.

I want to say thank you to Azhana for helping me snag a brand new Nissan Kick. She’s so knowledgeable. My whole experience was enjoyable thanks to her humor and understanding. Thank you girl! You are truly amazing ! If you visit Five Star Nissan head straight to the front and ask for Azhana Bethea for real . Now I’m off to do donuts in my new car lol