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service Dept.
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Great service.. great staff..great facilities..through the years I have come to realize that I get the service I expect by requesting the same service writer every time I bring my vehicle in. They get to know me, my vehicle and my preferences. I know that when a service is recommended, it is genuinely needed, not an upsell attempt.
Dan Rosen is a great salesman, I highly recommend him. I had a couple slight issues at delivery, but Dan accepted responsibility and very professionally handled the situation to my satisfaction.
Everyone at the dealership is so friendly and professional. The staff provides detailed explanations of the services and if I have to get a loaner, they even make sure I know where to locate everything.
No pressure sales. Plenty of time to look at models and test drive an find the best fit.
Dan Rosen is the consummate professional. Informative and not pushy. It was a nice conversation, that just so happened to be a perfect way to buy a car. I have to say, this was a pleasant experience. I would have to say, the experience of going to Woodfield Lexus is worlds apart from walking into another dealership.
Always a good experience. Quality service, knowledgeable, professional, and courteous. Comfortable waiting area and appreciate the coffee and water too.
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