Ashley was an excellent Sales Associate to work with. She was very caring and attentive to the details of what I wanted and was looking for. She assisted my Grandmother Mary and I from out of State in Georgia. Being prior Military attention to detail is very important to me when purchasing a vehicle. I would refer this dealership and Ashley for any vehicle purchase. My experience with her was the best. Thank you Nikki from Ga

If you use a credit card to pay your bill there is a 3% surcharge. On an $800.00 this is $24. It is not a small sum. I have been coming here for years and this is a new change. When you make the appointment or drop your car off this information should be provided at the time. Had I known about it ahead of time I would have brought cash to pay the bill. If you pay by check they want to scan your drivers license into the system making you vulnerable to identity theft. This has happened to me twice before so I am speaking from experience. Also, they do not call you to inform you when your car is ready (another opportunity to inform of the surcharge).

I brought my car in for service with no issues in my wheels or tires .After charging me to tell me they couldn’t fix the issue I brought it in for they gave me back my car with a tire leak and they said it was a crack in my wheel and it was my fault

I bought a used 2020 Ford Explorer there, and when I went to pick it up, the cup holder was broken. I had to hound the service manager with 3 phone calls over a week before they got back to me. I then realized that the front passenger wheel molding was also loose and getting worse. I called and left a voicemail with the service manager. Heard nothing back. Called and left a voicemail with the Parts department. Heard nothing back. Left a message with my salesperson, Kevin, and heard nothing back. Left a voicemail with the Sales Manager... Still heard nothing back. A week later I got a voicemail asking me to schedule an oil change with them. I caled that number back and left another voicemail. Eventually, I had Bergey Ford replace the item and have been trying to reach out and left another voicemail along with emails to the Service and Sales Departments, along with my salesperson AGAIN, and still have not received any call back, any email, or any attempt to get back to me. This is not how to keep a customer.

The sales consultant was very innapropriate/pushy with my wife… i DONT recommend Matt Gallihue… I didn’t realize until we left and she told me. Other than him dealership was good

I worked with Salesperson Mike Henkin and Sales Manager Chad Gilbert. The entire experience from start to finish was a master class in the art of automobile sales. I was given very fair value for my trade in and they were able to expedite the home delivery of the new vehicle. I cannot say enough great things about John Kennedy Conshohocken.