SUPERIOR is a good one-word description of this Service Dept. I dealt with Shelby to order the parts plus schedule the work on the cars, and Alex during the repair procedures. Please keep in mind, I have been disappointed all too often. I manage a fleet of vehicles about 40 miles away from Siloam Springs. We have two Ford dealers located much closer, but they lack the simple technique of "taking care of the customer". I was impressed with the way that this Service Dept works in conjunction with the Parts Dept. 1) I told them my problem, 2) they took the info on the car, 3) ordered the part, 4) scheduled me to bring it in, and 5) completed repairs above my expectations. Wow, what a concept! Attention: "All Other" Ford Dealers--- This is how you do business! The folks in Siloam Springs should not take this place for granted... they are a local treasure! Thanks and keep up the great work!

In Siloam Springs for a wedding. Made service appointment to have engine light checked. Alex got me in promptly and had the problem diagnosed in a very short time. I am not a potential customer as I live in Ohio and this was a warranty issue. I appreciate the the fact that I was treated like a local customer. Superior Ford does provide superior service. I did let my nephew, who lives in Siloam Springs, know about the positive experience I had at Superior. Thanks again Alex.

Bought a new truck from Superior Ford. Good deal on the new truck, and top $ on trade-in. No games from Salesperson of finance guy. Even got a great interest rate on financing. Finance guy, tried to get me to buy extended warranty, but that was all, and really was expected. Overall, positive experience. I do want to emphasize that I was well prepared. It pays to do your homework. Know what you really need/want, and don't get emotionally attached to any vehicle. It's just a car/truck, there are millions of them around.

Have you ever been to an auto dealership when you are in the prospecting stage of a possible new car purchase and run into the brush off attitude from the sales rep?? You want general information about a car your interested in or some working numbers about the real price of a particular car but the salesman can't give you any useful information until you are "serious" about buying a car. Well, that wasn't the case when I contacted Superior Ford in Siloam Springs, Ark. I live in Memphis, TN. and found a year end model new car that I was searching for online. The ads I found at the big car mart sites and the Superior site gave very complete information about the car I was interested in including the real "out the door" price of the car. When I called the dealership and talked to the sales manager I got a great reception from the very start. I called just to go over the basics but in no time we were talking specifics and working out details. Jim Coggins was receptive and responsive and very personable. In three days we went from general inquiry to a completed sale. All of the people at Superior were friendly, cooperative and helpful. I got a great car-2014 Mustang GT-at a very attractive price and with great ease. Have only the best to say for Superior Ford and the staff members there.

Loved the people and friendly atmosphere. Not your typical "High Pressure" car dealership. Thank You!!