While my 2015 Mazda CX5 was under warranty, I had nothing but the best service from the Service Department. Once the car was out of warranty and the dealership was going to make a lot of money off me for service to my vehicle, I had two examples of horrible service and being lied to, and I would NOT recommend this dealer. A year or so ago, I took my car in for service and was told it would take four hours. I was waiting for the service to be done. Seven hours later, no one would explain to me why the service took so long (I even checked periodically with the service writer for answers). The service manager did not reply to an email I sent about the situation. I decided that I would not return to the dealer. Unfortunately, I had to change my mind on that decision. My sun roof was leaking and I was told by repair shops and body shops that the dealer had to fix the problem. On October 2nd, I returned to Tom Bush Mazda. I made my appointment by phone (turns out this was a call center call and I was given inaccurate information immediately. I indicated that I had a leak in the sun roof and I was assured that the problem could be repaired and that I could wait for the car to be fixed. It turns out (according to the service manger), it you are "waiting" for your car to be seviced, this indicates to the service department that the service to be done on the car is estimated at 1 to 1/2 hours. I was told by the person setting the appointment that my service would take four hours, and I was told that I could hire an Uber at the dealer's expense, should I desire. Incorrect information! Immediatley upon arriving at the dealership, I was informed that there would be an astronomcal fee to diagnose anything wrong with the car. I told them that I did not want a diagnosis...I only wanted the sun roof leak repaired. An hour later I was called to the service desk and was told a long list of things that needed to be done with the car. I immediately asked for the service manager and told him that I was not having anything else repaired with the car and inquired about the leak. The car had not even been looked at for the leak. The service manager supposedly then went to the mechanic and said they performed a water leak test and that the sunroof was perfectly fine. There was no leak. THIS WAS A COMPLETE LIE. I refused to pay the diagnostic fee. I had been promised that I would receive a copy of the diagnosticc report even if I refused to pay for it, but I was not provided it. When I reached home, my husband and I both poured water into the sunroof, and the front passenger floor mat was immediatley saturated with water. We could see the water run down into the inside of the car. The service manager stood right there and lied to my face about having run a water test. Three weeks later we had the repair fixed for a reasonable amount of money and the sun roof has not leaked since. If this is good customer service, I would hate to see their bad service. To lie to a customer is unacceptable, and I will never go to any other Tom Bush dealership. The service manager is a disgrace to his profession, and I should know -- I am the daughter of a service manager of an automobile dealer in another state.

They do a very good job on your car. They’re quick. I love the videos that keep you updated. Highly recommend. Everyone is awesome, but Sandy & Adrianna are top notch.

I have been complaining about oil consumption for quite some time, on my 2021 cx-5 and the fact is that some of these vehicles were manufactured with bad valve stem seals. Unfortunately I have one of those vin numbers and Mazda and Tom bush is very reluctant to fix this problem. These vehicles need to be recalled and repaired.

Always get good service at Tom Bush. Been using the dealer ship 10 years and have no regrets.

As my wife and I are sitting in the dealership talking to salesman Danny about purchasing a Certified 2024 Cx 90 s premium plus they had advertised for $43,750, manager comes over to introduce himself to us, I tell him of all our dealings at other dealers with their shady business tactics, manager gave us his speech that “Tom Bish has been is business for over 50 years and we don’t operate that way” after a few minutes of talking, manager and Danny go to another office to discuss sale. 5 minutes later Danny comes over to wife and me and ask “ where did you see the vehicle advertised for $43,750?” I said let me show you so I pulled out my phone and pulled it up, WOULDNT YOU KNOW IT! As my wife and I are sitting in their dealership they went online and raised the price from $43,750 to $45,750! Needless to say I called them out for their shady business practices and left. This was all confirmed to me the next day when I received a phone call with an apology from a staff member. I will never EVER do business with Tom Bush Mazda. luckily for me I have screenshots of the original price from three different online sites where this vehicle was advertised. P.s I filed a complaint with Florida attorney general’s office the next day and Mazda USA.

Where do I begin!!! Set up an appointment on 11/27/24 to have 2 issues looked at on my Mazda 3. Issue 1) passenger side of the trunk deck lid was not flush with the fender (whereas the driver side was). Issue 2) was a stumble/stutter with the transmission between 40-50 mph. I asked if I could physically show someone the deck lid, but no one wanted to see what I was talking about. The tech compared the deck lid to another car without involving me, and in the notes put that the gap was “WITHIN TOLERANCE” and THEY found similar vehicles having the same issue. As far as issue 2) They only drove my car (if they even did at all) 2 miles, hooked it up to a scan tool and in the video inspection the technician basically was wanting to blame the shutter in the transmission on the KN air filter I had installed. Overall, I left the dealership upset and feeling like nobody wanted to answer my questions. With this being said, I TOOK MY CAR TO ANOTHER DEALERSHIP WHO FIXED THE ISSUE WITH THE TRUNK GAP!!!! It just needed to be realigned that was it. Also the same dealership’s master tech drove my car just over 8 miles and said that what I was experiencing was indeed a normal operating condition.