I had a mixed experience at South Bay BMW, which I consider to be an excellent luxury car dealership. It started with the salesman, Scott Nakaoka. Scott was wonderful to work with; thoroughly professional, knowledgeable, and very pleasant. He's a real asset to the company. He listened to everything I told him I was looking for, he asked me a few good questions, then he told me he had my car, and he was going to go get it for me! I was delighted when he showed me the exact car I described. We went for a test drive, and Scott went into just the right amount of detail about the car's benefits. I told him I wanted the car and he was very helpful negotiating the terms. Next, I had to meet with one of the finance guys who handles purchase, lease, and financing. His name is Alex Marouf. He was condescending and very unpleasant to work with. Especially when I declined his offer for an extended warranty. After I began to get annoyed and had to say NO three times, he then started listing all of the items that were going to go wrong with my lovely new car and how expensive it would be for me pay for all of those repairs without a warranty. I asked him if he was trying to talk me out of buying the car. He replied he just wanted me to comprehend the expenses involved. I don't respond well to bullying and I'm not exactly a first time car buyer. I have plenty of money, so I'm not terribly concerned about the cost of an occasional car repair. So, I guess in summary, I sincerely recommend working with Scott Nakaoka, and if you can possibly avoid Alex Marouf, try to do so.

There’s always warm welcome at the dealership from service writers to the receptionist and sale agents. I have been buying and leasing cars from there sense 2006. Best place to buy or lease a vehicle.

The sales and finance people were professional, courteous and helpful. I would recommend this dealership. The process, although a little lengthy, was easy and a pleasure to engage with the staff.

Purchase of vehicle went well but everything after was horrible. Had to take it back for repairs with BMW, then in the shop over 3 weeks for additional repairs while going back and forth with the extended warranty, Ford dealership, and BMW. Then back in the shop again with BMW because they did not fully complete the registration and the vehicle needed to be weighed. Finance agent was helpful but after having the vehicle ~8 weeks, it was in the shop over half that time.

Professional and fast .. despite the fact that I still have issues with the CarPlay .. he was able to fix

It was a pleasure working with Sara and Mike. Thank you for the excellent service!