I was close to switching service departments because of how difficult it was to make an appointment at Heritage. I left a voicemail but didn’t get a call back; I kept calling, but no one answered. I shared this with Ashlyn, and she gave me advice on what to do next time I need service. After my service advisor of over two years left, I was worried about finding another advisor I could feel comfortable with, but now I have. Ashlyn kept me updated on the status of my service more frequently than most advisors do, and she’s honest with me—something that made me leave a service department that is closer to my home in the first place. Her friendliness and courtesy are greatly appreciated, but her deep Subaru knowledge stands out the most. I see myself sticking with Heritage, along with my wife and daughter, who also have their own Subarus.

Awesome and timely service! Comfortable waiting atea! I truly appreciate the complementary car wash every time too!! Everyone is always so helpful! Ashlyn my fav! She rocks!!

You know, every so often you stumble into a place where the folks behind the counter remind you that work — real work — is about more than punching a clock. That’s exactly what I found at Heritage Subaru of Catonsville. Let me tell you about Ms. May. Twenty years in the Subaru family will teach you a lot of things: patience, persistence, the ins and outs of vehicles that last longer than most marriages. But what struck me wasn’t just her knowledge. It was her knack for making a customer feel like they’re not just buying—or in my case, leasing—a car. She made me feel like I was joining a family. That kind of approach doesn’t come from a sales manual. It comes from years of doing the job right, and doing it with heart. Then there’s General Manager Zil. If kindness and generosity had a showroom, he’d be the one greeting you at the door. His experience shows, but more importantly, so does his humanity. He’s the guy who makes you believe the whole process doesn’t have to feel like a wrestling match. And Paris? No nonsense. No hard sell. No pressure. Just straight talk. In a business where smoke and mirrors can sometimes be the norm, that sort of honesty is downright refreshing. Together, these three — along with the rest of the team at Heritage Subaru of Catonsville — managed to turn what is normally a painful rite of passage into something I never thought I’d say: a joyful experience. And now, thanks to them, I’m driving off in a 2025 Subaru Impreza, smiling all the way home. So here’s to the people who make hard work look easy, and to a dealership that proves integrity and good humor still have a place in business. Heritage Subaru of Catonsville — you’ve earned my respect, and my gratitude--not to mention every Subaru sale for as long as they'll let me have a drivers license!

Maintenance began on time and staff was clear on how long the process would take. Also, what was being done was conveyed and updates given as needed.

Recommend Heritage Subaru, Catonsville, MD. In August 2025, we purchased 2025 Outback Limited, White. 8 days later, we purchased 2025 Outback Touring XT, Gray. These were our first and second Subaru Outbacks. Great SUVs: styling, economy, power, handling, reliability. May Farris, sales, and Paris Tato, store manager, made this my BEST DAYS. I enjoyed the test rides, their car knowledge across multiple makes/models, and both purchases - no pressure, great inventory, great prices. Thank you very much.

Recommend Heritage Subaru, Catonsville, MD. In August 2025, we purchased 2025 Outback Limited, White. 8 days later, we purchased 2025 Outback Touring XT, Gray. These were our first and second Subaru Outbacks. Great SUVs: styling, economy, power, handling, reliability. May Farris, sales, and Paris Tato, store manager, made this my BEST DAYS. I enjoyed the test rides, their car knowledge across multiple makes/models, and both purchases - no pressure, great inventory, great prices. Thank you very much.