E A. Sierra Vista, AZ 01 5/24/2023Updated review Lawley Hyundai Service Department - May 24, 2023 A couple of weeks ago, I submitted a negative review outlining my past frustrations with attempting to get previously scheduled warranty service attended to through advance scheduling with the Lawley Hyundai Service Representative. On May 22, 2023, I appeared at the dealership for an 8AM appointment for, what I hoped, would the day the service technician would be available to attend to my warranty matter. The service representative, who had scheduled the appointment, fetched the service director, Mr. Herb Santa Maria, who advised he would write the service order for that days work, as he had been advised I had written a review earlier. First, Mr. Santa Maria, stated the technician may not be able to get to the job, as scheduled, due to a backlog having been created from the previous work day. That was disappointing, and I asked then, what was the purpose in making an advance appointment for service, if a technician would not be available to perform the work? I explained customer's time is equally important and when we make an appointment, we simply expect requested work to be attended to. I asked that the technician at least take a look at the requested matter, and then we'd have a discussion about when the work could actually be accomplished. The service director agreed. As it turned out the director did arrange for the technician to begin the warranty work that morning and despite difficulties, beyond the technician's control, the work was completed in about five hours. I left the service department at about 1:15pm, that day. In summary, I'd like to say I was most impressed with the demeanor and professionalism displayed that day by Mr. Santa Maria. Despite having a backlog of work for the Hyundai technician, he recognized a need to attend to my warranty matter. Both he, and the technician, Noah, are to complimented for dealing with unexpected frustrations experienced with Hyundai/Kia in resolving my warranty issue. The job was completed in an excellent manner and in a reasonable time. Looking forward, Mr. Santa Maria provided me with his business card, and encouraged me to contact him anytime in regard to warranty matters. As a Hyundai owner and customer, I appreciate that.

Disappointment with Lawley Hyundai service department: November, 2021, I purchased a Hyundai Kona Limited from Lawley Hyundai. Soon after I experienced a mechanical issue with the driver's side window. I attempted to make a service appointment through the Lawley Hyundai on line service appointment website. It failed to work. I then went to the dealer service office and made the appointment. Eventually, after parts being ordered, the repair was accomplished. Due to Lawley Hyundai employing only (one) Hyundai repair technician, the repair time took longer than would be expected. Later in year 2022, I had an issue with the cruise control and went back to Lawley Hyundai service department to make an appointment. The appointment was approximately 30 days out, again due to having only one technician that worked on Hyundai models. I arrived for the appointment, on the date scheduled, and discovered, the technician was out sick and since they only had one Hyundai technician, no one else knew how to work on a Hyundai. So, I made another appointment, and, again, it was approximately 30 days out. I arrived for the appointment, on the date that had been scheduled, and was told the technician was tied up on another job and could not work on my vehicle’s problem. Again, I made another appointment, and when I arrived for the appointment, was told the technician was away for training, and I’d have to make yet another appointment, which I did. Finally, after three failures, by Lawley Hyundai, to task a technician to work on my issue, on the fourth visit, he was available, and the matter was resolved. On May 5, 2023, the vehicle lost all navigation functions, so on May 8th I went to Lawley Hyundai service department, and made an appointment for May 10th, for the Hyundai technician to work on restoring the navigation function on my vehicle. I arrived today, May 10th, for the appointment, and was again told, the Hyundai technician was not available because he was in training, and no one else was trained to work on Hyundai vehicles. The service advisor, Lori West, asked me what day I’d like to be rescheduled for, and I told her, (I’d like the day that the Hyundai technician would actually be available) – so she set my next appointment for 8AM, May 22, 2023. Hopefully, the technician will be available that day, and my vehicle navigation program can be restored? At this moment, am I a bit discouraged with the warranty repair service provided by Lawley Hyundai, indeed I am.

Refuses to take trades from Carvana. Apparently they had a problem with Carvana in the past. Rather than pursuing the problem with Carvana; Lawley has decided to punish the consumer by simply refusing to take trades from cars purchased from Carvana. The responsible thing would be to take Carvana to court to correct their concerns rather than passing the problems on to the consumer.

I have tried repeatedly to reach the service department for over a month, regarding an issue with my car. I have not been contacted once by the dealership. I have never been treated like this by any other dealership. I would suggest taking your business elsewhere.

Made an appointment two weeks ago for my scheduled maintenance. My appointment was for 0930 am. Dropped off my vehicle at 0930 and the guy said that they would call but that it would be ready before 4 pm. Got a ride to pick it up at 4 and was told it still isn’t done. 7 hours for an oil change....really,, why even make appointments that you clearly can’t keep

I own a 2017 Hyundai Tucson. I usually do not like to deal with dealerships (long waits, over priced etc.) But, I had a recall on my car so I researched the dealerships in Tucson and Sierra Vista. Lawley in Sierra Vista had good reviews and I brought my car in. They were very professional and nice. I was told it would be about 1.5 hours and they were right on. Today I brought my car in to check to see if there was an engine leak and for help with my Blue Tooth. They found the issue for the leak and repaired (it needed a new crush washer that no one else had ever replaced during oil changes). Joel fixed that, did an oil change and fixed my Blue Tooth issue (operator error). Joel explained everything he did on both. Very polite and knowledgeable. The Service Consultant, Lori West, has been great on the phone and both of my visits. I live about 1.25 hours away and so I waited for my car. They do offer rides though for more local. The waiting room is clean, free coffee/tea, vending machines, a kids room, TV and very clean rest rooms. Cheryl Colaneri aka new loyal customer PS The oil change was substantially less then Jiffy Lube and they gave me a card for a free car wash!