Our service adviser Jasmynn Dominick was about and beyond and make our experience stress free she was very knowledgeable and communicative we definitely will return.

I want to take a moment to recognize an amazing experience thanks to one certain employee. Paul Simms at BMW Bob Smith of Calabasas delivered an exceptional experience from start to finish. I cannot emphasize enough how valuable his help was and how strongly he represents the BMW brand. From the moment I brought in my new BMW, which I had purchased from Lexus, Paul immediately made me feel comfortable and taken care of. He stepped in and handled everything that had previously been overlooked, ensuring that every detail was addressed properly and professionally. I had a lot of questions, and Paul took the time to answer every single one thoroughly. He made sure everything was checked and completed without missing anything. At no point did he seem frustrated, rushed, or dismissive. His patience, attention to detail, and genuine willingness to help stood out in a way that is rare. What impressed me most is how consistently he demonstrated professionalism and care throughout the entire process. It is clear that he takes pride in his work and truly cares about the customer experience. His work ethic and attitude deserve recognition. Paul is an incredible asset to BMW. Employees like him elevate the brand and build lasting trust with customers. I am genuinely grateful for his help and strongly believe he deserves recognition, whether that is a raise, a promotion, or both. He has absolutely earned it. -Malinda H (X6 BMW)

Excellent customer service, thanks to Rey and Matt, always first class service. The moment you pull into the driveway, the loaner coordinator and Service porters are also very friendly and always greet you the moment you drive in. I've taken my car to other dealerships and they were not able to address my concern. Meanwhile, with this dealership, I always leave satisfied. Rey knows how to take care of your BMW!

I have been leasing BMW for last 20 years and I have never had such a great experience as I did yesterday. Elham Jilardi Made everything easy, convenient and exciting. I never felt pressure and she made anything I like to happen. I love the car I got and I enjoyed the experience . Thank you Elham, I recommend you to rest of my family and friends.

We continue to work with Stefano at Bob Smith BMW. In over 30 years of owning at least one BMW Stefano is truly the BEST to work with. We currently have three from Stefano but we have had others from him too. Bob Smith is blessed to have such an incredible man. My entire family absolutely loves Stefano. He always goes the extra mile and could not be more professional. Truly the best! Thank you Stefano and thank you Bob Smith.

The best BMW dealer I’ve ever worked with—and I’ve worked with many! Elham was incredible: caring, helpful, and went above and beyond throughout the entire process. Matt, the GM, is also amazing and truly a pleasure to work with. What sets Bob Smith BMW apart is that you stay with the same person from start to finish—no being passed around from sales to finance to manager. It was smooth, personal, and genuinely enjoyable. Bob Smith is simply the best!