4500 W Plano Pkwy
Plano, TX 75093
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Not AI/Bot. I’m real, Jason Potash was excellent. He was courteous, communicated frequently and provided wonderful service. The lounge was impressive. However, upon arriving, I waited 15 minutes, there was no line of customers ahead of me. I had an appointment scheduled. Service took over three days for an oil change and to repair a simple door fix. No courtesy car was provided. And when I picked up my vehicle, no car wash was offered. Cashier was extremely cold and never said thank you. She argued with me over an official Mopar coupon. I will return to Jason in the future, however, the poor reputation of a Chrysler, Dodge, RAM, Jeep dealer is justified. Will they ever get their act together?
I love the service and hospitality at this Dealership, Miguel and Malcom were big help and made the process fast and easy. I highly recommend coming here.
Taryn Rossi contacted me after seeing my review 11/5. The response was appreciated and the resolution was fair.
Had our Jeep towed in on a Monday morning and called Rose. She ALWAYS takes care of us and keeps us updated on any issues or repairs needed along with giving us the best price possible. I'm not usually a fan of using dealers but dealing with Rose is a different level of customer service. There's a reason that she's been there so long. She knows her customers and they ask for her. It was a pleasure having her make the best out of a not so good situation. Rose is a 20 out of 10.
Mike Otto is the BEST I have ever worked with. He is the reason I will buy my next car from Huffines.
My service rep Chuck was very helpful and friendly. He made everything very easy and gave me all the information I needed to know about my recall. The transportation coordinator Glynis was also very nice and made sure my rental went very smoothly.
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