I called Lexus of Knoxville today after seeing seven 2025 GX 550 Luxury+ models listed on their own website as “Vehicle is in build phase.” However, when speaking with Logan from their sales department, I was told that they have no GX 550 Luxury+ models available and that the dealership “does not sell vehicles to out-of-state customers.” This is confusing and disappointing. If the dealership’s website publicly lists multiple GX 550 Luxury+ vehicles as part of its inventory, customers should not be told that none exist — or that out-of-state buyers are not welcome. The information provided by staff and the website should match.

Best dealership around with immaculate service and amazing employees. I worked with Bri to buy my 2020 Lexus RC and she was on the ball! She never lacked a smile on her face, while demonstrating exceptional professionalism. I highly recommend this dealership, but even more so I recommend buying from Bri!

Do not trust this store for help with a purchase i made the mistake awful

Unless you are a local buyer, shop elsewhere! First, this (2021 BMW) was the 3rd vehicle we've recently purchased via auto web sites without any issues. The good-The response, honest evaluation and service of sales person (Colton?) was exceptional. His replies were prompt. His assessment and additional photos of the condition of the car were honest and included even miniscule blems. I had complete confidence purchasing the car sight unseen. He even picked me up at the airport. The Bad-The entire purchase process was a fiasco. First, they refuse to mark the car sold unless you finance through them even though I would be flying in from out of State. They wouldn't take a deposit or even full payment by wire! We intended to pay cash for the car rather than finance it. The car was for my wife so she finally agreed to apply for, was approved for the loan, signed all the purchase paperwork and told them I would be flying in to pick up the car. I arrived to pick up the car and was told they couldn't release the car to me as I wasn't on the loan even though ALL of the financing and purchase agreement had been completed in advance of my flying in to pick up the car! The car was not for me and I did not want the title or a loan application in my name I wound up having to apply for a new loan, wait around for approval and go through all the paperwork or I couldn't take possession of the car! Toyota Finance was great. They agreed this was absurd and told Lexus to cancel my application and re-submit my wife's application. The dealer had a million excuses why they couldn't do that? They wound up running several additional credit reports even though she'd already been approved, but finally got that done. She paid off the loan the same day and thought the issue was finally resolved, but NO. It took another several months and finally contacting the TN Attorney General in order to finally get the title from the dealer so we could get license plates for it. Apparently processing an out-of-state sale is something they just can't do?

I came to the dealership to test drive a new 2023 RX350. I was met with a sales person, who seem nice, but made me feel if I was not good enough to test drive. Funny I drove to the dealership in my 202 RX350 (Maybe looking to trade). Anyway the new RX350 are currently not in stock for a sale: they only have a test vehicle. Anyway I was also allowed to test drive a RX450 to see if I would like one. The Dealership has a 2022 being shipped in to arrive in several days. I was given a deal sheet with a 5000.00 pricing over MSRP! I was shocked to say the least, I could not believe the dealership or any dealership would drive up the cost 5000.00. Besides the car was a 2022, not a 2023 even! Shame on you Lexus Of Knoxville!!!!!

My wife, daughter, and I came to the dealership to look at some lexus sedan. We pull up get out and walk through the the front door and just about every employee looks at us and not a word or a single soul approached us. We proceed to walk out the door where the cars for sale are. Look around at what selection the had. No one came out to greet us or anything. I felt as they judge us because we are young and in street clothes and possibly couldn’t afford a Lexus. Which is far from the truth. They may have not seen us pull up I’m my wife’s bmw that we bought from Grayson bmw in 2015. I will never return to this Lexus dealership again. I won’t be judge by appearance.