If you desire a lovely car and would appreciate an easy, comfortable, and friendly purchasing experience, I recommend speaking with Manny Torres at Crown Acura in Cleveland, Ohio.

Sean P was our salesperson and he was wonderful. He had the vehicle brought in the mx bay,as it was raining outside,and went over the car with us and explained any ?'s we had,and had a final detail done. After the sale he took his time to show us old folks how the IT technology works on the dash and answered our questions. He was patient listening to our ?"s and was very knowledgeable.

Very good service give them 5 stars They drop me home and fix my car and drop on time love their service , I liked the way They treat their customers . Service guy his name was MATT very friendly and gave me good service. They vaccum and clean my car. Looks like brand new . Very happy their service. I recommend everyone to join Airport Acura.

Do not buy Acura Not from this dealership neither fix your existing Acura there. They have no logical way to deal with any issues of a car . The main thing is charging customers for bad service.

They just had a new ownership for this dealer. Unfortunately, the new owner does not care about existing customer. The reason why I chose Airport Accura instead of Motorcar Accura at Bedford is because the loaner car program they have. The salesman promised me that I could get a loaner car at each service and write it in our corresponding emails. This does provide extra fun for me at each service as I can test different types of Accura, which I am interested in a future purchase. I also bought the service plan from Airport Accura with my leasing. The first service is fine. However, when I am scheduling my 2nd service, I was told that due to the new ownership and the changes of their policy, there are no loaner cars for all services that I bought at the beginning. Big shock! The drama happened so quick! After talking with one of the manager, Chris, who claimed that he did not have a supervisor, things became even worse. In all conversation, he was trying to use business tone and keeping saying “policy is policy”. You can feel that he does not care about your feeling, your customer experience, and your written communications with salesman. From manager’s level, if they do not care about customers and do not issue the salesman’s words, how do you believe your purchase is a good and safe purchase? Again, it is always easier to say we care about our customers than do it. Nowadays, loaner cars became more and more standard. Besides luxury brands, lots of consumer cars are also providing this services e.g. Ganley Subaru. If you are looking for a luxury car, which means good driving experience and good services, you may stay away from Accura. It may not be as good or as luxury as you thought.

This dealership is clean, modern, and professional. It is conveniently located, and has lots of inventory. The salesman staff are all very polite and not "pushy" at all - they try to lead the customer to loving the car before they even mention financing. As a result, this would be an excellent dealership to buy a car from if you have your own financing, or for lump-sum purchases. Once we had decided on a car, the initial servicing done was excellent. The car looked and felt like new; oil change and full tank of gas included. Personally, I wasn't a fan of the cleaner they used, as the smell was quite strong and stayed in my car for about a week. I can't complain though, because the car was very well cleaned. The only complaint I have is about the financing department. The communication is lackluster, as if they don't really want to talk about it. They will not communicate very well with you about the loan process. This is why I recommend getting the loan sorted out before you go to this dealership - you don't have to even talk to the financing department, you only have to pay for the car, taxes, and fees. When it comes to fees, there are few to be found. Detailing, first service, and financing are all free. All you pay above sticker is sales tax (8% if you live in this county) and whatever fees your bank incurs. They are upfront about how much you are paying for your car, and that is something you don't always find at every dealership. Pricing is very low! The prices on the used vehicles seem to be very competitive at this dealership. I couldn't find my car at a lower price anywhere.