Schedule an Oil Change, Rotate Tires and Balance. Dropped my vehicle off Friday morning at 9:30 AM at their Madison store.. Later that afternoon I stopped back to pick up my truck, and asked if everything was done? Yes...Then I replied: What about the tire balance? I was told didn't do it. The guy checking me out said that would have been $90.00...okay. However, I told you I wanted it done. When I left there shaking my head, I called the main Woody Anderson store in Huntsville and told the Service guy what happened. Plus my truck wheels are shaking from being out of balance. So they scheduled me for Saturday morning at 10 AM and they were picking up my truck. Roughly 10:45 AM no one has showed up yet. So I called, and was told we will call you right back. They did at 12:34 while I was tied up with my own customers. So I called back around 1 PM to see what is going on. The Service Mgr said I don't know what happened. I have texted messages from Woody Anderson stating they were picking up my truck at a certain time. So now I will call Firestone in Madison to take of the problem. Bottom line they could care less. So if you want to be lied to, by all means this is the place to go. This will be my last Ford Raptor I'll ever purchase from them. They can stick their Free Oil changes too.

TL;DR: A simple repair turned into a month-long ordeal due to poor communication, repeated mistakes, and a lack of accountability. I am absolutely disgusted with the level of service I've received. A simple service appointment for my truck turned into a 30-day ordeal, and it's still not resolved. The communication has been abysmal. After being told my truck would be ready several times, I had to repeatedly follow up with my service advisor, only to be told the same thing again. It wasn't until I pushed for answers that he finally admitted a technician broke a part and the replacement is on a nationwide backorder. On top of the delay, the service department failed to perform two essential technical service bulletins (TSBs) specific to my VIN. They also repeated a repair for a recurring issue that has already failed twice before. When I finally escalated the situation and reached the service manager, he promised to follow up with me in two days, but it's been three days and I still haven't heard from anyone. The lack of communication and accountability is shocking. This dealership has shown a complete disregard for my time and has repeatedly failed to provide the most basic level of customer and technical service. I cannot recommend this place to anyone.

I bought a 2024 F150 truck in December from them. BIG MISTAKE At 6 months I took in for what they call their Auto butler. I paid for 10 sessions. They were pleasant enough and said it would take so long that they would take me home and deliver the truck SECOND MISTAKE When they delivered it and I checked it over every piece of window molding looked like someone took a knife to it. I had to take it back and 3people told me they do 30-50 cars a day and this has never happened, So I am to believe an average of 2500 cars a week and mine is the only one that has ever been damaged. First LIE Then they set up Wednesday for me to drop it off. They call and say 2 parts are wrong but they will have them in the morning and will deliver my truck to me..SECOND LIE Of course it never was delivered so I go to work at 7 AM expecting to have it delivered.that Friday Come home around 5 and no truck.. I called and theres no way for them to deliver so I must get up extra early to drive over there in the morning to get my truck and still get to work on time. I have given some guys a hard time this evening and it is not their Fault. The liar is Megan in the body shop. The only thing good about this experience is I have learned my lesson and have found someone else to do my maintenance and any repairs that may come along, Being honest is the mark of a good and trustworthy business MEGAN is a LIAR and I will tell everyone I come in contact with ....DO NOT BUY FROM WOODY ANDERSON FORD

Great customer service, honest and genuine Brian Cantley at Woody Anderson Ford. Pleasure working with you sir.

Service Dept sucks. Service Manager and service advisor made me step away from my vehicle while they checked the check engine code and chatted. The Manager disappeared, then the advisor told me they would start with a major tune-up and the go from there.....I said no just want the check engine light issue fixed and that my routine service is up to date. He then told me my appt was just a place in line to drop.off my car. When I made the appt over 1 week ago. I stated I would need to wait for it. Advisor told me person answering the phone (I was supposedly transferred to an Advisor when I made the appt) has no idea about service, they simply answer the phone!!!! Code says its an emission sensor...... They say I have to leave the car, but they cannot give you a time line for repairs..... Save yourself the hassle and go to a reputable dealer for service.!!!!

Came in for a recall and to get the paint protection coat applied on my vehicle. Anthony Fields, the Service Advisor, really came through for me—hooked me up with a free detail! I was fully expecting to have to pay to get the outside cleaned before they could apply the protection, but he made it happen at no extra cost. Super chill, super helpful. 10/10 service. Hope this free detail thing keeps happening because I am not complaining!