I DO NOT RECOMMEND THIS DEALERSHIP!!! Please go elsewhere. I bought a Toyota Camry five months ago and out of the five months I’ve had to bring it in three separate months for three different issues that should have been checked before placing it on the lot to sell. Multiple times I asked for the report where the battery was tested. I never received it. I paid $600 for a battery to get replaced. Then I was told I needed a belt replaced. There was no way that if the belt was still new that I used it up within three months. And now I’m being told that I need a new transmission. How is that possible? If they checked it all out before putting it out to sell why am I now needing a transmission? I don’t recommend this dealership to anybody please do not go here.

My experience with this dealer was a 10 out of 10. I'll buy my next car here.

I purchased a vehicle in 2023. The finance manager told the wife and I by purchasing the extended service that we would be covered for oil changes and tire rotations for as long as we owned the vehicle. Fast forward a year, and I was told that my extended warranty expires in April 2026, and the number was limited regardless. The finance manager no longer worked there. I spoke with the new finance manager and another sales manager. They said the boxes weren’t checked on the form I signed, and they would look into it. That all sales were recorded, and they would look into it. I never heard back. I finally got ahold of someone again. I recommended what I thought was a fair solution of reimbursing me for the $600 the plan cost me, and I would pay for remaining oil changes, or they could honor the verbal agreement their “previous” finance manager advised of general maintenance for length of ownership. Someone always says they’ll look into it, then radio silence. I would recommend Jim Norton to my worst enemy. I love them too much for that!

Do not purchase a car from Jim Norton Toyota. They told me that my car passed their inspection but days after buying the car, service icons came up on the dashboard and I had to take the car in to be serviced. I took my car to a Honda dealership and they couldn’t believe that I just purchased my vehicle. My car did not pass Honda’s inspection and Honda found a list of issues with the vehicle; there was an oil pump leak, the car had a faulty sub relay box, both rain edges needed to be replaced, and the rear shocks were leaking. I had to pay over $3,000 in repairs for a vehicle I just purchased. In addition, their customer service, especially over the phone is horrendous. I was repeatedly transferred, told a manager would call me(they never did), and no one ever returned my voicemails. I filed a complaint with the BBB and I am considering taking legal action to hold Jim Norton accountable.

Contacted the dealership to ask if a car that was advertised on their website was available. They said yes. I drove over a half an hour to the dealership and when I got there, they said that the car was not available. They said it was part of a leasing program and it would arrive later and they had no idea when it would arrive. They said they had other cars that were similar to it. The only thing is that I did not want those other cars because the prices were drastically different. They are misleading and will lie to their customers. Be careful with this dealership. They will try to bait and switch you. I looked at other cars on a previous visit and there were some vehicles that had cracked windshields, dents and steering systems. It is probably the worst Toyota dealership I've ever been to.

I took my van in for routine oil change and tire rotation. I had an appointment. It took them over 3 hours to do a simple oil change and tie rotation. There were people who got there after me who left just under an hour after arriving while I was still sitting there waiting.