10401 W. Papago Freeway
Avondale, AZ 85323
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Friendly staff who were not trying to pressure me into buying a car. They listened to my needs
I took my car in for the white paint repair. I was provided a loaner for the time they had my car. Alejandro was very helpful & kept me updated on the status. I got my car back Wednesday, looking good as new & I am highly satisfied.
My service advisor Scott was great He answered all my questions and concerns regarding the braking system that saved me from a accident
Only 6000 miles on my vehicle. Check engine light came on. Service manager Kenny told me i would have to leave it 3 days and rent a car. He would decide if it was warranted. Ended up having to call corporate to get it seen and a loaner. The mechanic reset the light and said it was good. Charged me 90.00 for an oil change i didn't need. Less than 10 miles light came back on. Took it back and they had it almost 2 weeks. Technician broke my new part and several other parts . I was told by a friend they didn't know i knew that works there that he did it on purpose because he was mad i brought it back. Then they wanted to buy it back before it was fixed. Probably going to put it back together and sell it to someone else without fixing it. Thats my guess. Finally got it back and so far no problems. I will find another Hyundai dealer if something happens again. Always call corporate if they give you a hassle.
Worst experience EVER! I understand that BAD Service can happen, but when it happens, and nobody really cares, it is disgusting. They tell you they will call with follow up and they never do. When you call them, you can never reach anyone; including Management. I would not recommended this location to ANYONE. My repairs were covered under warranty but I still had to pay for my own rental car because they had a “wait list”
James was a great sales person, really help me finding the best car for my needs.
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