Tow truck picked up my vehicle in a timely manner. Dealership fixed my tires. Service department could be a little nicer.

I have been using Bravo Cadillac since I moved here in 2018. Bonnie has been there service writer who te prefer to work with. She seems to understand our needs, and can explain her recommendations. HOWEVER, she cannot tell the customer the status of our dealer provided extended warranty. As a result our dealer (you) provided warranty lapsed. Fortunately the service that we spent $1500 for would not have been affected. We used to deal with Marvin K Brown for many years. They kept track of the extended warranty . They were able to provide that information readily, at the service desk with out the writer having to call a 3d party. That means on their computer screen. So other than that annoyance your service center would have a 5 this visit. :-)

Bravo has made some changes in their service department all positive. Henry the new service manager is excellent he actually listens to his customers. And I was able to get Bonnie my previous service writer back If I leave a negative review for bad customer service I must leave a positive review for excellent service. It’s nice to be able to trust that my caddy will be taken such good care of. Also thanks to Juan my service technician.

Elijah was the best! Would recommend him to anyone looking to buy a new vehicle!

Stay away far away new ownership has had a negative effect on the service department. New service mgr they don’t listen to the customer and perform service not asked for. Go to local mom and pop operations for service on your caddy’s. Barry Leslie Las Cruces NM

Went in thinking we were not going to be able to finance a car and you were willing to work with us to get us in a brand new vehicle. We are ever grateful