Our experience was excellent! The staff was very knowledgeable and professional. The whole experience was great, it was a family like environment. Awesome!

Took in the 2011 Fiesta because the car wouldn't go into reverse. My assumption was we were looking at replacing the TCM module. It would seem, so far, that downloading a firmware upgrade corrected the problem. A welcomed outcome! Fingers crossed! 🤞

I have to leave a 4 out of 5 review this time... ☹️ We dropped our 2011 Ford Fiesta with a TPMS sensor issue in the left front tire off on a Thursday afternoon for an 8am appointment on Friday. The appointment was to change the oil and filter, check all fluids, and take care of the TPMS sensor issue. After no word by ~3:30pm on Friday, I called for a progress report and learned the car had just been taken in. There seemed to be an issue with being short handed. The service personnel notified me that all four tires were so old that they needed to be replaced. I drove down a half hour later with 4 newer tires, a spare set from my 2016 Fiesta. I was told they'll work. An hour or so later, the service personnel called me to let me know that the tires I brought down actually won't work... A rim size issue of 1"... At that point, there was no getting the car back that Friday as 4 new tires had to be ordered so late in the day. We got the car back the next Monday at 5pm. No complaint with the work done, but the work didn't go 100% smoothly, hence, 4 out of 5 for the rating this time.

Emma has always been helpful and pleasant. I've been buying ESP's from her for years. I have to Ford vehicles and she has help me with both.

I used Lombard Ford because they had the best rate for extended warranty and would recommend them!

Service issue with my turbo-charger, Service was timely and professional. Staff was courteous. Waiting area was pretty spartan.