I recently had a recall notice on my vehicle, so I called and booked a time to drop it off. The receptionist was helpful and could see there was a recall tied to my vehicle, and offered me a loaner after saying the software update could take a couple to several hours. The day of, I dropped my car off in the morning and when I was told I had a loaner coming to me, I asked if they could give a better time estimate on the completion of the software update that was needed. I was told it can vary, and it was better to take the loaner in case it takes longer than expected. I explained that I had plans in the afternoon and evening, and might not be able to get back in time to pick up the car before close of business. They assured me that was no issue and I could return at my leisure the next day, which I did. I received an update with my car on the lift, software update complete, inspection done, and nothing due. Very easy to recommend Audi Shrewsbury.

Very professional and friendly I would recommend this dealership to anyone people were great to deal with

January 2025 I bought my second car from Selena at Audi Shrewsberry. I’ve had nothing but pleasant experiences every visit every car. I recently brought my 2025 S5 in for my 10,000 mile service. Pleasant experience as always.

Always superior service! I’ve been bringing my vehicles here for service for years. I’ve also purchased a vehicle from here. Everyone is super nice and extremely helpful.

As a six-time Audi owner, I've had many experiences with sales and service departments over the years, and this dealership continues to set the bar. The sales team, specifically Justine, made my most recent purchase of a Q5 seamless and professional experience. In service, Virdiano and Rebecca and the technicians consistently provide top-notch, knowledgeable care that keeps my Audis running perfectly. Their consistent, excellent customer service is why I continue to be a loyal customer

It was a great experience from when we walked in the door. Mike was very informative and not high pressure which we greatly appreciated