Had an appointment for 07:30 today and took my vehicle in to have them repair a wheel stud, check/inspect breaks, and fix a VVT Camshaft solenoid sensor (extremely common problem with Colorado pickup trucks btw). None of the above, would I personally consider time consuming or extremely problematic. I was also introduced to their foreman and I had a very good conversation with him - speaking of how times had changed and how you couldn't really count on things anymore. I honestly (though in retrospect I now feel very gullible) felt I was in really capable hands so I returned home. Having received no word, I decided to call at 3pm. To my shock, they hadn't even seen the truck yet and I guess assumed it was okay to keep it indefinitely without notice or my approval. There was never any suggestion given that it would be kept for an indefinite duration of time whatsoever. After all, I had a locked-in appointment scheduled an again the issues could be resolved quite easily. I see that after all these years my complacency with Powers-Swain got the better of me. Today reminds me of 2 incidents 35 years prior in which my 1989 Z24 was brought in and it took them a week to diagnose and fix a catalytic converter??? And also another incident in which I had locked my keys in same car 7 miles down the road and they would not assist me. I ended up walking 14 miles grand total in 90+ degree heat because they would not give me a ride back. Later the next day, I reviewed my paperwork (as suspected) to find I had purchased a "roadside" policy which would not only cover costs of (locked keys, battery, flat tires, etc.) but required them to assist me if within x-amount of range of the dealership. Livid, I contacted owner Kyle Powers (owner) to voice my concerns that very next day. To my shock, he "was not familiar" with this policy whatsoever though his very salesmen were selling them. So I see after 35 years time this dealership has not improved regarding customer service whatsoever! I will not ever go back and I suggest the following: Always write down your mileage upon entering service of your vehicle wherever that may be. When my 1989 Z24 entered service (for catalytic converter replacement noted prior) it had almost a full tank. However when I finally received it 5 days later it was almost on empty. *I was told, "Well, sometimes the mechanics will go out for lunch". Also read your paperwork, especially in a military town. With our great servicemen coming and going (here today gone tomorrow), a lot of businesses have gotten used to taking advantage of them. Be certain to get everything in writing and likewise read everything! Don't be made a fool like I was! at Powers-Swain!

I would like to Thank Phil Cannady, Mr. Jeff and Mr. Coyier for the up most respect, professionalism, understanding and helpfulness in the process of purchasing my 2018 Toyota Tacoma. I recommend going here first to anyone purchasing their next vehicle. They really work hard for your business and go the extra mile.

Loretta the service advisor in the service department is the rudest most condescending individual I have ever had to deal with. She out right lied telling me Ken's Mufflers honors extended warranties, when in fact after speaking with Ken's they do not. The service department did not even look at my son's truck even though he had an appointment and her excuse was she was trying to help him so he did not have to wait. Seriously??? When I called Ken's they do not even take appointments and it is first come first served so please tell me how that is saving my son time and helping him. Then there was some nonsense about his factory warranty being exhausted, which makes no sense for diagnosis and repair work, because there can be out of pocket payments, unless Powers Swain only works on warrantied vehicles. Even so, he has a 100, 000 Mile/ 5 year extended warranty on his truck as well. The service manager, Bill then stated that "most extended warranties do not cover exhaust systems" to which I responded most not all, and his does as I contacted the warranty company for this specific issue beforehand to understand what is and is not covered. The service department might have known this had they inquired about or given my son the opportunity to discuss extended warranty coverage, but they did not. Even so, that is not criteria, I would think, to take a LOOK at the truck, which there was an appointment for. I also received the excuse that they were backed up and it could take longer. Well that sounds like that is their problem with some efficiency issues and not my son's. This is NOT acceptable and there is NO excuse for treating a young service member like that. Also trying to gaslight me while on the phone saying she did nothing wrong and was trying to help blah blah blah. Meaningless words when the tone is snarky and condescending. What in the world is going on with the service center there? He had an appointment! And at NO time did he state he did not have the time to wait. He took the time off for this appointment and that may not matter to "service advisor" Loretta, but it matters to him and he can not continuously ask off to fix the same problem by having to go elsewhere and now pay out of pocket. She was extremely unprofessional and when I asked her if she had a supervisor she snapped back and I quote "heck yeah I do, do you?" What in the world kind of answer is that? And she hung up on me. She wanted to talk over me most of the conversation, when I was making the point about the extended warranty and when I asked her if my son said he did not have the time to wait ( which he did because he took time off) so naturally I talked louder and then she wants to act like I was yelling at her being very dramatic and unprofessional to say the least. A big pet peeve is when you tell a supervisor the behavior of one of their staff and they say to the consumer, that it is uncharacteristic of that person. EVERY manager always says that and it is not believable especially with the way she talked down to me and was argumentative. I highly doubt that is completely true and even if it were, that does not negate my legitimate complaint. Deeply disturbing and I caution EVERYONE away from this place. I can't imagine employing someone like that. It's bad for business. I normally like to post good reviews and if I must post negative reviews it's warranted. This is to caution others especially young military. Shame on you Powers-Swain. You did not even look at the truck so any response is null and void. There is absolutely no excuse for the way you treated a military servicemember.

I want to praise Tonya Ross and Pete Cornali for the great service this week. Great assets for Powers Swain. Will recommend to my friends.

We have purchased a couple vehicles from Powers Swain and about to purchase another. Phill Cannady is our sales rep and goes far beyond what’s expected after the sale. One of our vehicles is over two and a half years old and Phill still comes and picks it up for scheduled services. This week I was out of town and the car had an issue with the electrical system (turned out to be the battery) Phill went to my wife’s work, dropped off a nice loaner vehicle and had the car repaired, he saw it was in need of a scheduled service and even had that taken care of. Now that’s customer service!! This is why Powers Swain and Phill Cannady will always have our business.

My experience with Powers Swaim Sales Staff was absolutely the the best I can remember in the purchase of a new vehicle. No high pressure tactics, just helpful and accommodating. Worked with my schedule and located what I needed.