It is rare that I've had occasion to visit a dealer for service so I really did not know what to expect. I was apprehensive, fearful to tell the truth, of the unknown! Our 2020 soul needed emergency care and Wagner Kia was the closest choice. I was fortunate enough to encounter Stan, the service manager via telephone. He was cordial and quite genuine and I began to feel confident I was in good hands. Though my vehicle was not purchased there, he prioritized my repair and kept me well informed to it's progress. All in all I was treated well by Stan and his entire staff. Overall I can confidently say these are reputable folks with good intentions and you can feel good about visiting them for your Kia needs. The facility was quite nice b.t.w. exuding a sense of professionalism and permanence. Thank you to Stan and the fine folks at Wagner Kia!

My experience of this dealership was mainly through the attentive and responsive work of Yvonne Pham and Andy Hayden, the Finance Manager. Yvette let me know about the car as soon as it came in. This was based on a previous conversation she and I had 7-10 days earlier. She used her influencing skills to help solve problems when they appeared, and gave me encouragement when it looked like we may not even start to find common ground. I found her to be truthful throughout the process. I highly recommend Yvonne. Andy was knowledgeable about our options as we closed and signed paperwork, and was respectful of our choices as we went along.

Prompt excellent service during oil change. Washed and vacuumed my car. Complimentary coffee and water

Yvonne Pham provided exceptional service through the entire sales process. 5 stars. Yvonne Pham provided exceptional service through the entire sales process . 5 Stars!yes

I strongly suggest you work on smoothing out the process and decreasing wait times when being transferred from sales and finance. Do it right away!

I am very happy with my new purchase at KIa in Shrewsbury, they are very nice and help me with all my paper work and finances, I would recommend this location to anyone who wants to purchase a KIA,