Leslie went above and beyond in helping to find the perfect bonnet strips for my new electric Mini Cooper. And Kayla always greets me warmly and makes sure all my needs are met, from service appointments to loaner cars. Keeler provides excellent customer service!

We just purchased our second MINI with the help of Marcus Walker at Keeler Mini of Latham, and it was a pleasure. He helped us through the process of building a zesty yellow MINI. Everything went smoothly, and we picked the car up earlier than expected. Marcus is a professional, and Keeler is lucky to have him. He makes us feel like we have a friend in the office-- someone we can contact if anything goes wrong. Thank you, Marcus, and the Keeler Team! We are a MINI family for life.

I purchased my first mini from Keeler four years ago and was less than impressed with the experience. I went back to Keeler last week to trade my car in for a 2019 certified Classic Countryman. After a long Saturday of negotiating with the saleswoman and eventually the sales manager we finally came to a deal (they add on bogus extra fees and low balled me on my trade). I received a call the morning I was supposed to pick up the car informing me that the car was in fact NOT certified and the story changed multiple times. They did nothing to make it right other than taking off the price of the CPO warranty. The entire situation was very unprofessional and absolutely felt like a bait and switch situation. I ended up going to Mini of Westchester where I purchased a 2020 Countryman Signature that was priced at an extremely fair price. They immediately offered me a fair trade amount for my car and there were no extra hidden fees like the Nitro tire and VIN etch which Keeler insisted had to be on the car. The guy at Mini of Westchester was awesome! There were no games and no private meetings with a sales manager behind closed doors like I experienced at Keeler. Mini of Westchester was an amazing experience and worth the drive! Keeler has lost my business.

🚨🚨Warning🚨🚨 don’t ever use the mini service center! First they love to pad the repair estimate and “fix” things that are not a part of the original reason you’re bringing the car in. Second they NEVER offer you any type of transportation while they have your car for days! Reading thru the comments I see this is always an issue with them! I’ve had such a POOR experience with their service department that I would NEVER buy any make or model car from Keeler! Beware! You have been warned!

Last week we walked into Keeler Mini with the intent to sell our JCW Countryman (we love the strong performance and unique design of this car, but we have 2 and we don't require 2 cars any longer). Marcus Walker greeted us and immediately assessed our needs and began the Keeler car-buying process. What an easy, fair, and infornative process! Marcus had a great deal of knowledge about selling your car, the advantages of the various avenues (online, dealer, private sale) and never pressured us about our possible choice. Marcus also had excellent attention to the details and we felt confident with standing face-to-face in front of him and selling our car to Keeler versus the anonymity of a fill-in-the-blanks online process. As our selling process went on, Marcus kept us informed as to how Keeler arrives at their offer and the steps within the team at the Dealership so that we could walk away with a same-day Check to our satisfaction in a remarkably short time. We were very pleased with Keeler's offer -- there's really no reason to sell your car online when you have a valuable resource like Keeler Motor Co and its team locally. We have been clients of Keeler for all of our family cars for years (Mini and BMW) and have been very pleased with not only the Sales process but also Servicing of our vehicles. Our original dealings were with Brendon Sias, now with Keeler Honda, and his utmost care and customer service kept us Loyal to Keeler for years. Brendon Sias is the reason we keep coming back. We don't intend to ever purchase a car from any other Dealership than Keeler.

After getting a flat snow tire and driving on it, (my fault!) it needed to be replaced. Herb in Mini Cooper Service went out of his way to accommodate us and performed service on the car while replacing the tire. Not only was the service and communication excellent but he agreed to deliver the car to us as it would have been very difficult for us to pick it up due to the distance. This is our second mini and our fourth car from Keller. The staff continues to exceed our expectation for professionalism!