Quick to ask if we needed help. Found me exactly what I was looking for.

Four days after buying a used car from this dealership I had a tire with a slow leak. No big deal, it happens. As I went to get the tire fixed my "maintenance required" light came on. I figured it had to do with the tire. My mechanic plugged it into his computer after looking at the tire and NUMEROUS codes had been cleared/deleted. Either I was deceived by Lithia Ford or the person who traded in this vehicle deceived them. Either way, I'm not happy! I realize when buying a used vehicle that it's sold "as is" but I'm hoping Lithia makes things right!

The salesperson and financial services worked well with us to accomplish the purchase and trade

They do a great job! I rely on them to take care of my car and they do so well. Thank you, Darlene

I enjoyed my experience at Lithia Ford. Everyone was friendly and welcoming. They made me feel at ease. After I purchased my vehicle and picked it up, they were very helpful and thorough to go through all of the different capabilities. They were very detailed and experienced. Overall, it was a great experience.

Would give 0 stars if I could. I purchased a 2022 Ford Escape with 2,800 miles on it from them on May 27th. I was told I was going to be able to take the car home that day. I signed all of the financial paperwork and was excited to get my car. AFTER I signed the paperwork, the salesman told me that he would love to detail the car for me and could deliver it to me the next day (1 hour away). I happily accepted! The next day, I didn't hear a single word. I tried to call lithia and had no luck, the phone just rang. I kept calling for the next 3 days and finally got ahold of someone. He told me that they found glass shards in the air conditioning and would fix it and have it to me within 2 days. I did not hear a work back for the next week. At this point, I was getting a bit worried. My fiance tried to call to get more information on what was happening and was told from the salesman that sold us our car, "Don't you ever talk to your wife? I just explained what happened to her. So you can call and ask her". At this point, I knew I had made a horrible mistake buying from somewhere that I had heard horror stories about. After two weeks with no car and no word, I went into the store unannounced and talked to the manager Bob. He apologized that it was taking so long and got me into a brand new rental car (the only thing they did right). He also gave me a couple free oil changes in exchange for the crappy service/time. He went to check on my vehicle and said he would have it to me in two days for sure. Of course, two days came along and I hadn't heard a word from Lithia. Also, managers do not pick up the phone. It had now been 3 weeks and had no idea what lithias next step was going to be. I told them I wanted out of the deal because of the lack of communication, rudeness, and the fact that I am carless after already purchasing. They told me that there was no way for that to happen and that they have never done that for somebody. They told me that I had already signed the papers to own the car so there was no turning back - even though I hadn't even had the car in my own hands yet. Thankfully, two weeks later the manager called me and told me they found MORE wrong with the car and that they were going to cancel the deal at their own fault for not looking the car over prior to selling it. I am thankful that it was cancelled because I cannot imagine doing business with a company like this any longer than I had to. I HIGHLY suggest not purchasing from here as it was easily the worst experience I have ever had from a company. I have no idea how this place is still running. All the stories you hear about this place are true. Don't waste your time. On the flipside, C&M ford of Hallock, MN has been great to work with. I sure feel put on a pedestal compared to this place. Run while ya can!