My car had a necessary repair fairly soon after the warranty ran out, and Matt and the BMW Store were more than fair about the cost of the repair. They responded as if the valued me as a customer.

Nice people to work with. Joe G. always pleasant, cheerful and very upfront about repair outcomes. Check-up video from service dept. a nice feature!

My family and I have been customers of The BMW Store for over 42 years now. During this time, we have done extensive business with the dealership Parts, Service, and Sales departments involving more than a dozen Bimmers. What has allowed this longevity and depth of relationship to develop is the consistency and excellence of the staff at The BMW Store. They have always proven to be honest and straightforward, truly knowledgeable, willing to put in the necessary effort and beyond, committed to excellence in workmanship, and oriented to their individual customers’ unique priorities. While there are too many individuals to mention, in recent years, I have worked primarily with Paul Kolleck (Client Advisor / Sales) and Joe Gettler (Service Advisor) backed by Jacob Tully (Master Tech) tech who, collectively for almost 15 years have been the team that has sold and supported me across ownership of three of my ///M model Bimmers! I have been consistently impressed and treated like a VIP and family member of The BMW Store. From a dealership perspective, even when eventually spendimg part of the year out of town, I will arrange my plans to continue doing business exclusively with The BMW Store.

Paul did a great job helping us with the buying process. It was simple, straightforward, without the normal dealer pressure and hype. Paul allowed us to buy the car at our pace, when we were ready after evaluating our options and answering our questions. The closing process was the smoothest I have ever experienced. No high pressure add ons, just the normal 250 signatures to buy a car in the state of OH.

Paul has been awesome starting the test drive to helping find the right car and closing.

The BMW Store provides fantastic customer service. From start to finish they are excellent. Amy, Ric,Nic and Susan are the best. BMW should be proud to have this team representing them.