1795 Shelburne Rd
South Burlington, VT 05403
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This is our 3rd Mazda and we think the team at S. Burlington Mazda is terrific. Very efficient and helpful. We love our new CX-90! RJ could not have been more helpful. Thanks!
I bought a used 2022 mini cooper jcw in March 2024 from Mazda South Burlington and had a wonderful experience. Just came back for maintenance (oil change, tire rotation, and concern about squeaky brakes). I made an appointment for at 9am about 10 days out. And to my surprise I was actually out in less than an hour! 9:53am! Even with an appointment all the other dealerships I’ve been to take at least a couple hours. THE BEST PART, about 40min into my wait I got a text message from the dealership and it was a video of what the technician did and what he found with the squeaky breaks!! I’ve never had this type of customer service from a dealership service center 10/10!!!
I want to personally recognize the outstanding customer service received from Chris Olsen, General Manager. My Mazda CX-30 was unable to be unlocked and started upon returning from a day trip. I contacted So. Burlington Mazda and Chris and Celine walked me through how to access key to unlock my car. When it would not start, Chris offered to come over to parking lot in Williston and jumpstart my CX-30. I cannot say enough for my appreciation to him for his outstanding customer service. My car started this morning and all seems okay. Thank you Chris! Pat Duchesneau
Was another great time with Mazda!! Always Great Working with everyone! Was a great experience. Thank you all for your help!!
BEWARE! I am an owner of a 2017 CX5 that I have meticulously maintained and recently just paid off. I purchased from this dealership in 2018, my car had 30 miles on it and I am the sole owner. I just brought my car to the dealership for a routine appt, or so I thought. I mentioned the car seemed a bit louder than usual and was informed later in the day that my transmission needed to be completely replaced. I HAVE 43K MILES ON MY CAR!! I am currently in an obnoxious battle with corporate who are unwilling to cover this as it is not Mazda 'protocol' but apparently selling lemons is.... They also are fighting me on a possible loaner car as this may take up to a month to resolve. I work a full time job, but again covering this is not Mazda 'protocol'. Do your homework before buying, upon researching I found a number of articles with people having the same issue: https://www.driveandreview.com/mazda-cx-5-problems/
Great service. Got there 10 minutes early and they took my car right in. The wait time was quite short and they had me on my way in no time. They changed the battery in my fob for free which made me very pleased. Shawna does a great job keeping things in service running smoothly.
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