120 Gold Star Blvd
Worcester, MA 01606
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administration Dept.
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This was the best car experience ever. Will and Adrian were the best. They got us into a brand-new Gladiator for the right price. I couldn't ask for a better experience. I can't wait to purchase my next car with Will and Adrian.
Dropped my vehicle off for service. Was told it would take 3-4 hours. Returned after 3 hours only to hear that it would be another 2 hours. So I opted to wait and my ride left. About an hour later I received a text message telling me I could review my service video. However the vehicle in the video was not my Jeep. At that point they realized that they were working on the wrong car. Finally got my car another hour later. Needless to say I am done with them.
Brenton Loveless GOING ON 7 WEEKS WITHOUT A TRUCK,43000 MILES NEEDS TRANSMISSION,ITS A 2018 RAM 2500 WITH A TOWING & SNOW PLOW PACKAGE,I ONLY USE IT AS MY DAILY DRIVER.RAM CUSTOMER CARE DOES NOT CARE,NO LONER CAR.THE DEALER TOOK 5 WEEKS TO FIGURE OUT IT NEEDED A TRANSMISSION.IT TOOK ME 5 MINUTES TO KNOW THE NOISE WAS IN THE CONVERTER.ITS SAD,NO ONE CARES ABOUT THE QUALITY OF THE PARTS MADE.ALL THEY WAN'T IS YOUR MONEY AND THEN THEY GIVE YOU NOTHING BUT A HARD TIME.IN THE 7 WEEKS I HAVE GOT 3 PHONE CALLS,I MADE ABOUT 20 CALLS BETWEEN THE DEALER AND RAM,ALL I GET IS SOMEONE WILL GET BACK TO ME.GOOGLE RAM TRUCK PROBLEMS BEFOR YOU BUY ONE.NOTHING BUT JUNK & THE PRICE OF THEM IN CRAZY.
Thanks to David in service and Shay for coordinating a difficult repair, quickly and fairly! My local dealer for years.
Bought a Dodge charger from this dealer less than 90 days ago. Due to a recent accident it needed to be held at dealer for "safety" related issues. Took several weeks to get off lot. A week or two into driving the car had issues. Bad wiring for fog lights, needs new exhaust manifold gasket, needs new automatic transmission pan as it's warped etc. Over $2000 in repairs - this was checked out by 2 other dodge dealers as I was skeptical. Both said the same thing the the dealer I bought it from tried hiding it as bolts have been corroded and broken for quite some time. Just sharing my experience as I have no problem fixing the car however be wary!
Very fast. Transparent. Easy to work with. The entire process couldn't have been better.
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