Group 1 Ford of Rockwall

990 E I-30

Rockwall, TX 75087

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What Others Say

Mike communicated well and completed all my issues in a timely manner. I had a good experience.

Mady made this an incredible experience and process! Great communication, great service and great overall experience!

I was very disappointed in the service.  We had 2 TPMS sensors out and a 3rd was out but came started working again.  I wanted to replace all 4 and was told on the phone that there has just been a price drop and they were $30 each.  There was a rear toe link recall that needed to be done and needed to do a coolant flush and fill.  I was told the toe links takes 4-5 hours but we should get it back the same day.  I dropped it off  at 7:30am and confirmed TPMS sensors were $30 each.  The next day I got a text saying they found 2 TPMS sensors bad and they can be replaced for like $230!!!!    That would be like $460 for 4.  What happened to $30 each??  I declined that and and the car was ready at 4:00 the next day.  I tested the coolant with a Prestone tester and it tested at -7 degrees, not very close to the -35 it should be at 50:50 so I came back and waited another 1:45 to get the flush and fill redone.  Basically, I NEEDED 2 things done (the recall on toe links was not causing any immediate issue but I am glad that is now off of the list) and got NEITHER ONE done.  Went to discount tire and got 4 sensore replaced for $272.

The battery replacement service was done at my home. Very convenient and easy to schedule. The mechanic arrived as scheduled, was very friendly and knowledgeable.

They got me in on the appointment time and had my oil change completed in an hour

Great service department and helpful staff. I only service my truck at this dealership. Very friendly staff.