Our experience at Crestmont Cadillac was the worst of the three new-vehicle purchases we made in 2025, and it wasn’t even close. I’m sharing this so others can go in with their eyes open. During the buying process, we explicitly told the salesperson that we did not want the Excess Wear & Tear coverage. Despite that, when my wife went in alone to sign the paperwork, the coverage was slipped in anyway. She wasn’t walked through the documents, wasn’t told what she was signing, and was simply told “sign here” over and over. This was completely different from our other two dealership experiences this year, where finance staff took the time to explain every signature. The next day, when I reviewed the paperwork and saw the coverage we had declined, we immediately called to have it removed. That’s when the real frustration began. No one returned our calls — not the salesperson, not the sales manager, not even after I left a message for the general manager. The only times I ever spoke to anyone were the rare moments when someone happened to pick up before checking caller ID. It took two months of persistence before the refund finally went through. The whole situation left us feeling like the dealership took advantage of the fact that my wife was signing alone. I’m choosing my words carefully here, but I’ll say this: some customers may want to be especially cautious about how they’re treated during the signing process. We love the vehicle, but we will never return to Crestmont Cadillac. If you decide to buy here, read every page, slow the process down, and don’t assume they’re being transparent just because they act like they’re in a hurry.

Horrible customer service and severe lack of professionalism. I went in for a oil change and tire rotation with alignment. When I checked in, I told my appointed service advisor, Katlyn Price that I had a concern with the passenger rear tire and that it may have I leak. I asked her to have the tech please check it for safety. The service was done, supposedly. This took over two hours. When I arrived home, I immediately heard a hissing noise from the passenger rear tire. Upon closer inspection I witnessed and active leak as the tire was wet and bubbling. So - NUMBER ONE, this was the tire that I asked to be inspected and it wasn't rotated. Again, this is the passenger rear tire - meaning the tires were not rotated as told. Wow, so this supposed rotation and alignment, done by tech, Joe Mog. Wasn't done. There is no way this brand no leak could have occurred in a tire that was supposedly rotated. Now, here is the worst part. I requested that the tire be inspected. I was told it was and it wasn't. I brought the car to Firestone tire and a nail was found in that tire which was causing the leak. Crestmont and its tech, sent me away with a nail in a tire that I requested to be inspected. This is extremely dangerous and negligent work and service by Crestmont Cadillac. There is more ------ I called FIVE times to speak with Kaitlyn Price so that she could help me address this situation. She has failed to return my calls now FIVE times. My last call I requested to speak to the manager but alas he wasn't available. I asked the person on the phone if Katlyn was indeed at work and he said, "yes". I then asked to be put on hold to speak with her, as I couldn't rely on her to return my calls. The person said he'd ask her and when he returned off hold he informed me that she said she couldn't speak to me because she was busy with other customers. He said that she would call for sure by the end of the day. NO CALL. This is the epitome of unprofessionalism. So over the course of my first call on Friday and what id now 3pm on Saturday, she couldn't find time to call a customer back with a concern? SO what are the reasons for the lowest scores? I was told that services were done and they were clearly not. I made repeated calls, over 24 hours asking for a call back and nothing. AND - I asked for a tire to be inspected, and it wasn't, being sent on my way with a nail in a faulty tire, very dangerous. These are the reasons for the low score.

Dealership sold me a misrepresented, painted over, rusted out frame. It took 5 months for the front wheel to almost fall off while i was driving on the freeway. No one will repair te vehicle and Crestmont wants nothing to do with it. I am out about $15,000 at least aned being a senior citizen, I cant afford their greediness. NO HELP AT ALL WITH MY SITUATION. I EVEN HAVE TONS OF PHOTOS AND WITNESSES.

I had low air in my tire I had went to 2 gas stations udes their machine it was broken and it over charged me so please have quarters but Cierra very lovely helpful young lady said you don't have to pay us for air she took my car got the keys took it in the back put in it and also told me what was wrong with it thank you so much Sierra happy holidays to you

Maria, our sales person was very out going and friendly. We went to the dealership, after the 2020 GMC Denali Arcadia, which we were interested in, was sold the day before. There were two, 2020 Cadillac XT6’s there, with singular equipment, the same milage, but a better warranty and high end luxury. So we purchased the XT6 with the tan seating, ventilated seats and the heads up display much like the GMC Denali Arcadia had. We are very happy with the assistant manager of the service department. The phone system should be improved, as trying to make an appointment with the sales staff and the service department was very difficult.

I took my car to their bodyshop and got it back good as new in no time. They even had my oil changed and recall done for me as well. Way to go !!!