Ryan was great. He kept me aware of everything every step of the way. My situation was a little strange but he still did a fantastic job. I'll be buying from George Gee again in the future, and as long as Ryan is there, he'll be who I see.

HVAC System Malfunction Immediately After Sunroof Repair by Mercedes-Benz of Spokane Service Context and Immediate Change in Performance On June 6, 2025, I brought my vehicle in for a sunroof repair due to a rattling noise for the second time. The vehicle remained in the dealership’s care for approximately 2.5 hours. Immediately upon picking it up while in their parking lot, I noticed a change in the A/C system's behavior. Air from the vents became unusually and consistently cold, regardless of the temperature setting until the unit switched to heating. The cabin climate became difficult to regulate — with uneven cooling, lower airflow, and imbalanced temperature distribution. Functional Symptoms Post-Service Over multiple long drives in ambient temperatures between 70°F–90°F, the following symptoms were observed: • To achieve marginal comfort, now the temperature settings of either 79–81°F on auto are required or the vents must be completely turned away at the highest airflow setting — when previously the optimal comfort level was achieved at 66–71°F under similar conditions. • The airflow remains uncomfortably cold, especially on the arms and face while other areas (back and legs) remain warm. The air from vents was either cold or warm, with little to no blending in between. This unit behavior could not be considered within specifications. Even if a technically 'in-spec' system continuously outputs near-refrigerated air without regulating or properly blending airflow, it fails in terms of practical comfort and system design. These symptoms indicate that the system is no longer responding dynamically to interior temperature needs. This behavior differs significantly from how the system performed prior to service. This issue did not exist prior to the sunroof repair. Dealership Conduct and Inadequate Follow-Through • The issues were initially dismissed. • Later a foreman acknowledged the abnormal behavior and said he would look for a solution. Despite keeping the vehicle for a day and a half on July 2 and 3, and general manager Dan Crowley’s assurance that they had several ideas on what an issue might be after already consulting the technicians, who previously inspected the unit: • Nothing was done to find a valid explanation for the issue. • They unreasonably asked me to leave my car for a day and a half to only look for technical confirmation that would dismiss the existing issue. • Notified me that insulation had been added to the roof area — a modification performed without my knowledge or consent, which could not reasonably have improved the issue based on the symptoms. • Stated they had consulted PTSS, which only reflects that nothing might have been detected through their standard diagnostic procedures, not that the issue doesn’t exist. • Returned the vehicle with the issue unresolved and entirely dismissed. • Ignored detailed and credible reports of change in system behavior.

Cole did a great job helping me with the purchase of my new 2023 GMC Canyon AT4. He was very thorough showing me all the features of the truck. I highly recommend George Gee GMC.

They got my money / $74,000 The certified funds went into their bank account & they would not release my vehicle. Games were played and a lot of lies told on my recorded phone line.. It was the worst buying experience of my life - It will be my last Mercedes-Benz, ever. I bought from out of state & it was a nightmare because of nothing… because the GM & Sales Manager are comprehensive liars & their colleague / the COO was also very abrasive & went out the way to be rude and talk down to me / it was very condescending. I grew up around the car business and I know about less than honest dealers… The training and culture come down from the top. What they did is fraud & concerning the financing options they completely screwed that up via Mercedes-Benz financial USA LLC to extent where I said forget it, went to my bank and got it done myself, and then FedEx’d them a Cashiers Check… it was nbanked an in their account 05-08-23 & had I not got MR GEE Involved the vehicle was going to be held for (10) business days as per the COO and Sales Manager… it was released after “only” five business days - This BS wrecked my travel plans… wasted my time & cost me a significant amount of money on top of the purchase. ALL BECAUSE OF THE DEALERSHIPS FRUAD-ish BEHAVIOR.

Wonderful experience. No pressure sale. Will recommend to everyone. Lonnie is GREAT. Love the car we bought. Thank you.

Jeff Reesa was an amazing sales guys! Great customer service! I would buy from him again! Also Nate our finance guy was fantastic!