Terrible experience. After confirming pricing with salesman, they change their tune - pricing is not what is noted on website. No transparency on DEALER ADD-ONS. Just not trustworthy, nor will sales manager even return call to see if he understands the problems.

They had my car 20 days for all kinds of fault errors, they said nothing was wrong. Within a week of picking my car up, it shut down on I-10, in the middle lane going 70mph and threw all those codes again. I almost got hit before the police could get me over to the side of the road. (I had called 911 and they got there in 15 mins, until then I was a sitting duck) I was 60 miles west of Houston. I was towed to another dealership and within 2 days they had figured out my alternator was out. They told me Tomball Ford should have checked that because it ran the whole car, and when it is starting to fail it would start throwing codes. I blame Tomball Ford for almost getting me killed. I tried called 3 different service advisors, the service manager and the general manager (the girl was rude and kept me on hold for 20 minutes when trying to get the managers and then hung up on me) and I got no results. They also screwed up 2 months ago and did not extend the days on a rental car which is covered by my extended warranty and Enterprise charged me the whole amount and Tomball Ford were supposed to refund me the money, and they have never done that either. Very poor service

I have to say after visiting many dealerships, Tomball Ford has been the best by far, thanks to Aaron Nguyen in the pre-owned sales dept. From the moment we pulled in, he greeted and listened to our specific needs then walked us straight to exactly what we wanted down to the color, engine, accessories, and price! Aaron was very professional, respectful, knowledgeable and has earned our future business.

This experience started ok but ended very poor. 1. Was told by the sales manager that it didn’t make business sense to sell the truck we wanted at the advertised price. 2. Trade offer was 4-9k lower than the online offer 3. Original salesman ghosted us lol 4. This was the most obvious examples of bait and switch I’ve ever experienced

We went to buy a car at the advertised online price. Once we went in we were told about almost $3000 worth of add ons that drove the price up. Apex GPS $995, windshield protectant $699, dent removal $ 495, paint and interior protection $499. The first 2 mentioned were already put on the vehicle and not included in the online price and we would be forced to pay for these things we didn’t want. In another review they responded “ We offer value-added options, as most customers find tremendous value in the offerings. If there was an option that was not already attached to the price of the vehicle, they are just that...options.” These most certainly were not options and we walked away. See the attached texts from the dealer. For future customers, this is an illegal practice deemed by the Federal Trade Commission and you should, as we did, report this to the Department of Motor Vehicles.

I went in for a 10,000 mile service under the impression that it was in my contract and I would not be charged. After the quick service and friendly service, I was told of the charge. Since I thought it was not to be charged, I kind of blew up at the poor service person. I ended not paying but looking over my contract when I got home, I am wrong. I am sorry for the service guy and I should apologize. Finance department misled me. Apex I thought was supposed to take care of it. They have a fancy area for waiting, but they also need to have a clean up station like Nissan had when I had one. Thank you anyway for the fast and good servicde.