They more than bit over backwards to make sure that we were pleased with our new vehicle purchase

They are always so accommodating and courteous. I feel good about making them my go to place for my vehicle. I also feel good about the work they do and know they don't do anything but what is needed and that I approve first.

First of all, I would like to say that this visit I had the other day at Fort Toyota was the best I've ever had! For many years I had always serviced my vehicles at Peoria Toyota. A couple years ago I stopped going to them due to dissatisfaction with their pricing. On the recommendation of a co-worker I tried Fort Toyota instead. I found that your pricing was very reasonable and your customer service was very commendable. I stopped by the other day to schedule my annual oil change. I was met with a gentleman by the name Miguel. He was very professional and signed me up for an appointment. I went to the appointment and he recommended a tire rotation in which I generally get done at another place and I mentioned to him that I needed to go to Peoria because they reached out to get a part recall on my Toyota RAV4 hybrid. He politely asked if they could also put the part in for me so I didn't have to go to Peoria the next day. He took care of me! It was such a relief that all of that could be performed in one visit and needless to say I was very happy! Also, Miguel helped me problem solve why my car was leaking around the driver's window area. When I bought my car in Peoria they did not disclose that that there was a leak and I didn't find out until after it rained. One day. He assisted me with ordering a part to hopefully rectify this upsetting situation. I'm waiting on the part and then I will be back in with Tadoughs donuts as a thank you for helping me. I also was assisted by someone behind the desk in the other department. I was disappointed that you no longer serve soft drinks. She did help me go to where you work on the cars to get a soda. She was very helpful also and went out of her way to assist me. I had a longer wait and definitely needed a soft drink. In summary, I was treated like a queen when I was there. I want to thank you and your team were such a wonderful experience because it is always stressful when you get your car worked on. Thank you, Nicki Lockwood

I have no complaints with Dylan Hammond; he handled what could have been an unpleasant situation very well. I was not told before my appointment or when I made my appointment what the cost of a particular test would be. Had I known I would not have agreed to it. When I was presented with the bill and saw the amount I was shocked! Dylan asked if anyone had told me what the cost would be and when I told him no, both when I made the appointment and when I checked in, he said they should have and didn't charge me! Thank you!

Transaction is very smooth and efficient.Dustin is Very helpful and explained well everything and answers our question fully and in detail.

Always good service for my oil changes at Fort's Toyota. I have been an over 20 year client & will continue to use this service dept. for any work needed on my Camry. My only suggestion for improvement is with the waiting area for the service dept. The seating is so low it is extremely difficult for senior citizens to get up off of the couches. A simple fix would be to switch out the legs for some that are taller. Thanks to the service dept. for great work & friendly smiles!