I purchased an F-250. The process was streamlined. They walked me through the vehicle step by step. A+.

Bought a brand new F350 platinum the motor locked up. I had to have it towed to them and pay for it myself. I also have made the first payment on the truck and it’s in the shop still going on four weeks without my truck. Do not buy a vehicle from Jallen worst company ever.

I bought a preowned honda oddyssey from them, thinking that J Allen is a big company, will support me all the way. They charged me for extended warranty without discussing details anything with me, added to my bank finance! Then after buying , their service seems to me worse than a third world country dealers, i am really frustrated with their service. If any problem arise noone give attention even I can't even find anyone to talk over phone for solution, no response at all. Within a month i have to leave my car twice with them for repairs, first time it took more than a week , 2 nd time , how long it will take i still don't know. after first time they even not giving me a loanee car, i am just stuck.while purchasing, after all formalities completed i asked whether you will charge me for warranties, they replied yes usd4000 charged! I was surprised, then wanted my warranty papers, they gave me a pendrive, and told warranties are there. Within a month i found my breakbooster is gone and they send me to honda delearship, after going there i found no warranty copy is in the pendriive! Then i had to come back to J Allen again to collect my warranty, after several requests, they gave me a printed copy of the warranty! But no loane car. Now I really don't know what the xxxx mistake i made! Maybe its a sin to buy something from them! Their service or support is really worse than any third world country as i was living in a such a country. I don't know why i am writing these because i realise now that they won't even read these messages

I am really wanting to leave a zero star. I bought a bronco sport two months ago. They sold it to me with an active recall. And the sensors for the lane assist are not lined up.. Routing through the phone number that’s on the Internet to get to the service department is a ridiculous joke. No one ever answers the phone When you finally make it through. When I finally spoke with someone, they refused to listen to me when I said their mobile tech told me to make the appointment, instead they want to gaslight me and make it seem like the car isn’t doing what the car is doing. Every interaction since purchase (well… since they cashed my deposit check) Has been an absolute waste of time. I strongly suggest you purchase a vehicle anywhere else, because it’s not fair to reward them with the purchase when they fail on the follow up, they promise.

Bought a Brand New 2024 F250 Superduty before it even had 300 miles the dash started malfunctioning music skipping was told they cant test it unless it was doing it and of course it stopped at dealer but i recorded it on video as it was happening NOTHING DONE about it ! Now Go to get in it and wont unlock so i manually unlucknit get in put key in turn it dash board starts blinking and turn it over and nothing ! Took key out closed door hazard lights start blinking! Keep in mind NEW TRUCK so i jumped it off let it run 15 turned it off for 5 minutes would not crank so I charge it again and drive it to JAY ALLEN after ive done called over and over and am told it will take 45 minutes blah blah Okay ! I need a loaner car which when i bought this truck was told if something happens i would most definitely be given a loaner to get back to work ! LIES was not given a loaner now my wife is missing work ! TERRIBLE ! Come back Butch !!! - LARRY FLETCHER

Terrible service. I brought my car in to be serviced & it has taken over 4 weeks to repair. Every part they replaced has malfunctioned & had to be replaced again. It takes weeks for parts to be delivered & they charged me for parts that should have been covered by the warranty I purchased. The issue was the brake master cylinder which should only take 1 day to complete! But it’s been over 4 weeks & I’m still waiting. Also they would not provide a rental car.