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This dealer goes above and beyond!! As technical experts and service providers, I trust their recommendations.
Neal was great taking care of me today. Super great customer service. He kept me updated constantly on how everything was moving along. The master tech Conner really had his act together. The video that Conner did was excellent. All car dealers should do this.
Dusty, Justin, and Carol provided quick action on Thursday in taking my vehicle back into the shop for a repair issue and setting me up in a loaner. You were clearly done for the day and on your way out, but those few extra minutes you spent allowed for my Friday/Saturday trip to proceed without a hitch.
Great customer service, extremely knowledgeable, professional. Prompt service and making sure to go beyond the normal requirements. Honesty, professionalism and care under one roof.
Neal was super helpful in arranging my repair request. He cautioned me that the repair might take longer than I anticipated, or it could be as simple as a system reset. (The system reset solved one issue, and identifying a blown fuse solved the other.). He also noticed I was within the window for a scheduled oil change, and rather than yielding to my procrastination tendencies, we did it. Neal is very proactive, customer oriented and a keeper. I also appreciated the technician’s video explaining the repairs.
i brought my car in for a repair and also routine maintenance and the service department was it's usual fantastic self. i have always had really pleasant interactions with the staff. i have worked with sean, dusty and neal over the years. i worked with neal this time. he was conscientious, thorough, and pleasant. he kept me updated on progress and was very clear about charges and timing. plus, i always enjoy our conversations. the techs did a great job fixing things up - i have no complaints there either. carol set me up with a loaner and, as always, was a pleasure to work with. all in all it was a pleasant experience, as it has always been. thank you!
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