We worked with Caleb and Rodney at Honda of Cleveland while trying to structure a fairly complex deal involving two trades and tight financing constraints. Caleb was excellent throughout the process. He was patient, knowledgeable, and did a great job walking us through multiple vehicle options without pressure. He listened to what we were trying to accomplish and was genuinely helpful in exploring different paths. Our experience with Rodney, unfortunately, was more mixed. While he was willing to run numbers, his initial approach felt dismissive and, at times, slightly disrespectful. The negotiation felt rigid early on, and we didn’t feel that much effort was made to creatively structure a deal that could realistically work within our constraints. Although ownership involvement from Brad Cobb was appreciated and showed a willingness to engage, the overall desk experience ultimately fell short for us. We recognize that dealerships have limitations and that not every deal can be made, but tone, transparency, and effort matter—especially in more complicated situations. We ended up purchasing elsewhere, largely due to the way the process unfolded at the desk level. Overall, strong sales support from Caleb, but the management experience prevented this from coming together for us.

Overall the car was as represented and service from the dealer team was excellent. We especially appreciated the assistance we received from Brandon and James. We were frustrated that the ad list price was different than what was represented on the final invoice. While we appreciate the services performed on the vehicle, we were irritated by the built in upselling from the dealership. we also understand that a low up front price will get people in the door, but would have preferred a more realistic price up front. Brandon did work with us and ultimately got to a price in line with our budget.

Harold is amazing! He was very transparent, friendly and helped us get into our dream car!

My salesman was Harold Blackstock. He was knowledgeable and patient with me when I had questions about several vehicles, and never made me feel rushed or like he was inpatient with me at all. Very friendly and focused. I honestly didn’t intend to make a decision that day, but after being there several hours I felt good about narrowing down to the car that I got

Got me what i wanted. What else can describe excellence? Go give them a try...

Had a good experience with Harold Blackston. He was extremely helpful and understanding of our budget & expectations. I feel he fought to get us the best deal possible, and did all he could to give us a great buying experience. Thankful! Ask for Harold!