We purchased our Jeep Grand Cherokee Laredo through Mark and Shannon. Both were great to work with explaining everything about our new purchase from test drive to finish. I can't say enough about these 2 sales reps!!

Shannon was amazing to work with and got me exactly what I was looking for!!!

The service department is truly terrible. I had by 2022 Ram TRX serviced hear through warranty. They replaced the front control arm and did an alignment via approved service through my extended warranty. It took them over a week to fix (it's a 3 hours job). The alignment was botched and the steering wheel was not straight when it was returned to me. When I called them back to correct the issue, the service advisor informed me I can certainly bring the truck back... but they intend to KEEP the truck until my previous bill was paid by my warranty company. Shocked, I called the warranty company to see what was going on. They told me the dealer would not accept their payment due to having to run it through through a credit card service (100% of 3rd party warranties do this with 0 problems at other dealers). Apparently, Tyler did not want to pay the 3% fee for the transaction. Why this was not added to the cost (to me) I will never know. But Tyler would not accept payment and told me they would KEEP my truck until I PAID the full bill (I had already paid the deductible upon completion of the service that day). I wrote to the Service Manager with this problem, hoping to find a solution that worked for everyone. No reply. I emailed the General Manager. No reply. I then emailed Scott Tyler directly to tell him how his customer was being treated, because if it was my business, I would certainly want to know. No reply. I told them all in my email that I was reaching out to correct the issue in order to not have to do what I am doing today, which is share negative feedback with all social media and RamCares. Since there was nothing after several weeks of trying, here we are. And my steering wheel is still crooked, which I will now have to pay someone else to fix. Horrible service, incompetent employees, management, AND ownership. Take your money elsewhere so you don't have the same experience.

Very disappointing service experience. The service advisors did not seem interested in helping at all. After pulling in, no one acknowledged me and once I went over to their desk I felt like I was bothering them. Their attitude made it clear that coming in for my appointment was inconveniencing them.

Juan Rubio at Tyler Automotive was terrific. He was friendly and helpful and made the buying experience simple and easy. This was certainly the best car buying experience I have ever had. Thank you Juan!

Kevin Miracle, Sales, is truly a "miracle worker" as he diligently worked with me to get me the offer and trade in that I could afford. Matt James, Sales Manager, reached out to me via email to ascertain if there was anything he could assist with. I am currently in the process of purchasing this vehicle. Tyler Automotive has been very helpful and patient in the process.